The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
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On March 16, 2015, Manor Resources, LLC d/b/a Turbo Title Loan entered into a Consent Order with State of Washington's Department of Financial Institutions, pursuant to the Revised Code of Washington, the Consumer Loan Act, and the Administrative Procedure Act.
The Order finds that the company has not previously obtained a consumer loan license in accordance with the Consumer Loan Act, and that in the State of Washington, the company made, without license, approximately 86 loans to Washington residents.
Based upon the findings, the company agrees to not make loans to Washington residents until they obtain a license in accordance with the Consumer Loan Act, to refund all borrowers paying for loans issued without a license, and to pay a fine of $40,000, among other remedies.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.