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          Mercedes-Benz of Chicago Fletcher Jones has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMercedes-Benz of Chicago Fletcher Jones

            New Car Dealers
            Multi Location Business

            Contact Information

            1111 W. Division St.

            Chicago, IL 60642-4208

            Visit Website
            (312) 628-4500

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Mercedes-Benz of Chicago Fletcher Jones has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1111 W. Division St., Chicago, IL 60642-4208
              BBB File Opened:
              10/25/2008
              Years in Business:
              21
              Business Started:
              6/1/2002
              Business Started Locally:
              6/1/2002
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Michael Sullivan, President
              Contact Information

              Principal

              • Michael Sullivan, President

              Customer Contact

              • Michael Sullivan, President
              Additional Contact Information

              Fax Numbers

              • (312) 628-4150
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/17/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I bought a 2014 ******** SUV from a local car dealer and brought it to ******** **** of Chicago to repair small complaints within 30 days of the purchase. Within 90 days of the purchase there was a coolant leak in the vehicle that was repaired at **** of Chicago. **** claimed that a broken coolant line was the cause of the leak and they repaired it. 90 days following the repair, the vehicle ran so hot to the degree that it blew the engine and I wound up needing a ********* replacement. It ran hot and was towed to a mechanic **** of Orland on June 30th. On July 6th, it was towed to a dealer who replaced the engine and summarily fixed both coolant lines and there hasn't been any problem since. I want ******** **** of Chicago to reimburse me the price of that engine repair because had they done their work when they diagnosed the cause of the leak and repaired it, the engine would not have blown. No I did not return to them, because they did not repair the coolant line! How would they transplant an engine?
              Read 2 More Complaints

              Customer Reviews

              2 Customer Reviews

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              Most Recent Customer Review

              Moses C

              02/18/2024

              When I first walked in and saw all these ******** **** cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however visiting ******** **** of Chicago was AND has been THE GREATEST CAR BUYING EXPERIENCE I have EVER HAD in my entire life! REAL TALK! I had ALWAYS thought that these high-end value dealerships were snooty and uppity but MAN WAS I 110% WRONG on the very contrary!!! Now even though I KNOW I can't afford a vehicle worth MORE THAN MY HOME, the treatment, the high level of respect and professionalism was absolutely STELLAR! I was silently ashamed at myself for initially thinking the way I did before visiting. The atmosphere there actually made me feel like a millionaire. Not that that is the most important thing in the world because it's not, but the level of attention and respect was second to none! From the receptionist greeting, to the sales associate, to the finance officer, to the final walk through and delivery, EVERYTHING was absolutely supreme! I wholeheartedly and HIGHLY RECOMMEND ************* of Chicago 110%!And if you do get to visit ask for either ******************* OR *******************, two of the MOST wonderful salesmen you'll ever meet as well as very fine, honest and concerned individuals. If I can give them more than five stars I definitely would! Thank you ******** **** of Chicago!??????????+????
              Read 1 More Customer Review

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              BBB of Chicago & Northern Illinois

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