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BBB Accredited Business since

E C P, Inc.

Additional Locations

Phone: (800) 323-3521 Fax: (800) 409-5195 View Additional Phone Numbers 11210 Katherine's Crossing  Ste 100, Woodridge, IL 60517

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that E C P, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 6
Problems with Product/Service 21
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

5 Customer Reviews on E C P, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: April 04, 1988 Business started: 09/30/1975 in IL Business started locally: 09/30/1975 Business incorporated 09/30/1975 in IL
Type of Entity


Business Management
Mr. Michael T Heraty, Vice President/General Ma Ms. Liz Swanson, Claims Supervisor
Contact Information
Principal: Mr. Michael T Heraty, Vice President/General Ma
Customer Contact: Ms. Liz Swanson, Claims Supervisor
Business Category

Auto Service - Specialty Parts Auto Service - Rust proofing Shops Auto Services Auto Customizing Auto Warranty Processing Service Auto Warranty Service All Other Automotive Repair and Maintenance (NAICS: 811198)

Products & Services

E C P, Inc. sells the following brand(s): Auto Armor, Detail Xpress, Frangrances Unlimited, Platinum Car Wash, Platinum Protection Systems, Protector, Technician's Choice

Alternate Business Names
Auto Armor E C P Protection ECP Incorporated ECP Protection Entire Car Protection Entire Car Protection, Inc. Platinum Protection Systems Protector Corporation-The

Customer Review Rating plus BBB Rating Summary

E C P, Inc. has received 4.74 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.