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BBB Business Review

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BBB Accredited Business since

North Pointe Motors Inc

Phone: (847) 470-9393 Fax: (847) 470-1136 9140 Terminal Ave., Skokie, IL 60077 http://www.northpointemotors.net


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Description



North Pointe Motors Inc. is an automotive shop specializing in foreign cars, specifically European cars, and provides diagnostic and repair services, as well as used car sales. Located in Skokie, IL, this company serves Chicago and the northern suburbs of Chicago, including Evanston, Wilmette, Kenilworth, Morton Grove, Niles, Glenview, Park Ridge, Edison Park, Northfield, Northbrook, Norwood Park, Norridge, Des Plaines, Mt Prospect, Wheeling, Deerfield, Winnetka, Glencoe, Prospect Heights, Roselle, Rosemont, Highland Park, Franklin Park, and Schiller Park. The company has been in business for 24 years and is a Bosch certified repair facility which employs ASE certified mechanics. The company is family owned and operated. Owner Tim Kompass rebuilt his first engine at 14 years old and became the parts and service director of Highland Park Volvo at 25 years old.

This company specializes in European automobiles, specifically Volvo, Mercedes-Benz, BMW, Volkswagen, and Audi vehicles. Services available from this company include manufacturer's maintenance services, oil and filter services, diagnostic services, electrical services, engine tune-up, emission diagnostic and repair, engine rebuilding and machine work, steering and suspension repairs, transmission and driveline repairs, brakes and pads replacements, rotors and calipers replacements, exhaust system and manifold repairs, battery replacements, tire replacements, tire balancing and alignments, and air conditioning and heating replacements. Other services include welding, car washing and detailing, paintless dent removal, windshield glass replacement, car rental services, a retail parts department, and pre purchase inspections.

Visit the website for North Pointe Motors Inc. to learn more about the services available from this company, read about the company's background and history, and contact the company to schedule an appointment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that North Pointe Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for North Pointe Motors Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on North Pointe Motors Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 09, 2007 Business started: 02/21/1991 in IL Business started locally: 02/21/1991 Business incorporated 02/21/1991 in IL
Type of Entity

Corporation

Business Management
Mr. Tim Kompass, Owner
Contact Information
Principal: Mr. Tim Kompass, Owner
Business Category

Auto Repairing - Foreign Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Lubricating Service - Automotive Radiators - Automotive Road Service - Automotive Towing - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Windshield, Glass Shops Auto Service - Specialty Parts Auto Lube & Oil - Mobile Auto Service - Tires/Batteries/Accessories Auto Dealers - Used Cars Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Paintless Dent Repair Auto Accessories Auto Diagnostic Service Auto Repair & Service All Other Automotive Repair and Maintenance (NAICS: 811198)

Products & Services

North Pointe Motors Inc sells the following brand(s): Audi, BMW, Mercedes Benz, Volkswagen, Volvo

Method(s) of Payment
All major credit cards. Cash and checks.
Refund and Exchange Policy
2 year warranty on all parts and labor
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.