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BBB Accredited Business since

U S A Muffler & Brakes

Phone: (773) 238-1333 Fax: (773) 881-8663 11044 S Western Ave, Chicago, IL 60643 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


U S A Muffler & Brake is a Chicago auto service and repair company which performs service on most makes and models and repairs a variety of automotive issues beyond mufflers and brakes. Located in Chicago, IL, this company serves the southwestern neighborhoods of Chicago. Owner Joe Heyd started working in the automotive industry in 1993 and bought U S A Muffler & Brake in 1997.

This company performs preventative maintenance and repair on a variety of automotive issues, including issues related to engines, emissions, brakes, starters, alternators, batteries, fuel injection pumps, heating systems, radiators, water pumps, wheels, suspension, drive axles, catalytic converters, anti-lock brakes, power windows and doors, tire pressure monitoring systems, exhaust systems and mufflers, air conditioning, and transmissions. In addition, they perform diagnostic exams of engines, oil changes, tire repair, steering adjustments, greasing wheel bearings, and balancing tires up to 28 inches in diameter. Their technicians can determine the cause of a variety of squeaks, rattles, and banging noises.

All of their oil changes come with a complimentary vehicle inspection, and they also perform complimentary brake checks to ensure that a car is not in a dangerous condition before being sent onto the road. Their website also includes articles on car care and internet specials, in addition to news reports of the giveaways and contests that the company has completed during their years of service.

Visit the website for U S A Muffler & Brake to learn more about the services this auto shop offers, read their articles on proper car care, and view contact information in order to schedule an appointment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that U S A Muffler & Brakes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for U S A Muffler & Brakes include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on U S A Muffler & Brakes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 11, 1998 Business started: 06/01/1981 Business started locally: 06/01/1981 Business incorporated 02/13/1991 in IL
Type of Entity


Business Management
Mr. Joe Heyd, President
Contact Information
Principal: Mr. Joe Heyd, President
Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Headlight Restoration Auto - Emissions Testing Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Engines - Gasoline Engines - Rebuild & Exchange Mufflers & Exhaust Systems Wheel Alignment, Frame & Axle Service - Auto Auto Service - Specialty Parts Auto Services Auto Body Shop Equipment & Sup Wheel Align, Frame & Axle Service Equipment & Supplies Auto Service - Tires/Batteries/Accessories Axles Drive Shafts Engines - Diesel Auto Bumpers, Guards & Grilles Shock Absorbers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Customizing Auto Detailing Auto Diagnostic Service Auto Electric Service Auto Machine Shops General Automotive Repair (NAICS: 811111)

Alternate Business Names
Usa Muffler & Brake Western Automotive Repair, INC.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.