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Shanks Management, Inc, is a franchise of the auto repair company Meineke, which performs diagnostics on select automotive systems and performs emergency repairs and scheduled maintenance on cars and trucks. Located in Rockford, IL, this company serves the Rockford metropolitan area, including Machesny Park, Loves Park, Winnebago, Pecatonica, Poplar Grove, Belvidere, Rockton, Roscoe, Genoa, Cherry Valley, Byron, Monroe Center, South Beloit, Davis, Dakota, German Valley, Seward, Leaf River, Baileyville, Mt Morris, Lindenwood, Kingston, Marengo, Capron, Davis, Durand, Cedarville, and Florence. The company has been in business since 2006 and is locally owned and operated. This shop is a part of the Meineke network of shops, which has over 900 locations across the United States and has been in operation since 1972.

This company provides service and repairs for cars and trucks, which includes air conditioning service, battery repair and replacement, brake replacement and installation, oil changes, radiator and cooling system flushes and repairs, scheduled maintenance, shocks and struts repairs and replacements, tire rotations and replacements, tune-ups, and diagnostics services. For oil changes, the company can provide synthetic or blended oils, or can help the customer choose the oil that is best for their car. The company also provides State of Illinois inspections, as well as exhaust services, which includes emissions testing. They also provide a variety of different tires for cars, as well as regular specials on new tires.

Visit the website for Shakes Management, Inc, to learn more about the services available from this company, read about the company, and schedule an appointment for repairs or preventative maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Shanks Management Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Shanks Management Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Shanks Management Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 03, 2001 Business started: 10/31/2006 Business started locally: 10/31/2006 Business incorporated 07/28/2010 in IL
Type of Entity


Business Management
Mr. John Shanks, Owner
Contact Information
Principal: Mr. John Shanks, Owner
Business Category

Auto Repair & Service Brake Service Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Differentials - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Service - Tires/Batteries/Accessories Air Conditioning Contractors & Systems Steering Systems & Equipment Auto Air Conditioning Auto Diagnostic Service General Automotive Repair (NAICS: 811111)

Alternate Business Names
Meineke Car Care Center

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.