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BBB Accredited Business since
Phone: (630) 682-9760 Fax: (630) 682-9838 110 Bridge St, Wheaton, IL 60187
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Welcome to Scotts Service Place Inc. your one "Place" for all your car care needs. We offer complete automotive repair, maintenance services and tires. We work on all makes and models from Acura's to Yugo's, Hybrid vehicles, and everything in between. All our technicians are ASE Certified with (2) Master Technicians. Whatever your issues are we have the knowhow to get your car diagnosed and back on the road quickly. We use the most up to date equipment, with 4 different computer based factory information systems. We truly are your best dealer alternative. Any questions about your car, please feel free to call us, Scott, Rich, or Nick will be able to help you.
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A BBB Accredited Business since
BBB has determined that Scott's Service Place, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Scott's Service Place, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Parsons, President
Auto Repair & Service Wheel Alignment, Frame & Axle Service - Auto Engines - Diesel Starters - Engine Steering Systems & Equipment Clutches Heaters - Automotive General Automotive Repair (NAICS: 811111)
Products & Services
Scott's Service Place, Inc. sells the following brand(s): Mastercraft Tires , Monroe Shocks and Sruts, Walker Exhaust
Method(s) of PaymentVisa, MasterCard, Discover, American Express. Cash. Check. Car Care One Card 6 Months Financing through Synchrony Bank.
110 Bridge St
Wheaton, IL 60187 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My boyfriend first brought his 1999 ***** ******** to Scott's one year ago to be serviced. They told him then, on top of the work they were doing, to consider getting his serpentine belt replaced because hot coolant had leaked onto the belt and weakened it. Since he had already spent money on other maintenance, he decided to hold off on the belt. Last week he got his brakes fixed, and while he was paying for them, the guy at the front desk told him again he should consider getting the serpentine belt replaced because it was in bad condition and could break at any time. Another mechanic was in the lobby telling a woman she needed to get her serpentine belt replaced, and he came over to us and said, "I'll show you guys too." He brought over two belts, one in horrible condition with rubber ripped off the top and one that was in mediocre condition with a few large cracks in it. He told me the condition of my boyfriend's belt was between the two belts he was showing me and that in places, the rubber had ripped off the top. I asked him how long he thought we had before it broke, and he said it was impossible to tell. We came back a few days later because my boyfriend was moving to Memphis and wanted the belt replaced. They charged us $117.30. He said the belt itself, a ******** Gatorback belt, costs $70, and the labor costs $50. I asked to see the old belt after they put in a new one, and the mechanic showed it to me. At that point, he told me an entire row of rubber had been ripped off the belt's side. There were no cracks on the ridged side, and the rubber on the top was in perfect condition. There were surface-level grooves on the back. I took the belt to a mechanic at ***** **** in Moline for a second opinion, and he said it appears to be in "good condition" and that no rubber had been ripped off the belt's side. I took it to ***** Repair Shop in Wheaton and got a third opinion, a man named **** who also said that in his opinion, the belt did not need to be replaced.
Desired Settlement: A complete refund: $117.30.
To Whom it may concern:
On 5-19-2016 I had called to reach out to ********* regarding this matter and left her a message to please call me. ********* very promptly called me back, and we had a very good conversation regarding her dissatisfaction with our services on her boyfriends vehicle. She was very receptive to what I explained to her, and why we replaced the serpentine belt on the vehicle. I do believe it was a matter of our staff not conveying exactly why the serpentine belt needed to be replaced. After explaining exactly why we had recommended replacing the serpentine belt ********* had a much better understanding why it was recommended. I did offer if she wanted to, her boyfriend could bring the vehicle back to us and we would put the original serpentine belt back on and completely refund her money. ********* said no, that was ok, as she understood now why it was replaced, and she expressed none of this would have happened if things were conveyed to her correctly in the first place. I did let ********* know if she has any further questions to please call me. *********, if you do end up reading this copy, again I do apologize that all this had to go to this level.
After our conversation, all this should be resolved now between Scotts Service Place and ******** as she is now comfortable with the replacement of the serpentine belt service that we performed.
***** ******** Scotts Service Place Inc.