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BBB Business Review

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BBB Accredited Business since

Roberts Auto Truck RV

Phone: (708) 371-2621 Fax: (708) 371-7616 13845 Cicero Ave, Crestwood, IL 60445 http://www.myroberts.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Roberts is a family owned auto repair facility.

  • Alignments & Custom Alignments
  • Air Conditioning
  • Alternators
  • Brakes
  • Batteries
  • Belts
  • Engine Tune-up
  • Emissions
  • Electrical Repairs
  • Exhaust
  • Computer Diagnostics
  • Fluid Transmission Exchange
  • Coolant Exchange
  • Power Steering Fluid Exchange
  • Brake Fluid Exchange
  • Differential Fluid Exchange
  • Gaskets
  • HVAC
  • Leaf Springs
  • Oil Changes
  • Oxygen Sensors
  • Radiators
  • Starters
  • Steering & Suspension
  • Shocks & Struts
  • Springs
  • Timing Belts
  • Tires & Tire Repairs
  • Water Pumps
  • Wiper Blades
  • Wheel Bearings
  • Wheel Rotations & Balancing


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roberts Auto Truck RV meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roberts Auto Truck RV include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roberts Auto Truck RV
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 31, 2009 Business started: 10/17/1974 in IL Business started locally: 01/01/1978 Business incorporated 10/17/1974 in IL
Type of Entity

Corporation

Business Management
Mr. Brian Long, Owner Mr. Robert Long, Co-Owner
Contact Information
Principal: Mr. Brian Long, Owner
Principal: Mr. Robert Long, Co-Owner
Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repair - Mobile Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Recreational Vehicles - Repair & Service Transmissions - Truck, Tractor Truck Repair & Service Truck Service & Repair - Mobile General Automotive Repair (NAICS: 811111)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Alternate Business Names
Roberts Auto Repair, Inc. Roberts Auto, Truck, & RV Repair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.