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BBB Business Review

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BBB Accredited Business since

Progressive Auto Service, Inc.

Phone: (773) 539-5060 Fax: (773) 539-5080 3535 W Montrose Ave, Chicago, IL 60618

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Progressive Auto Service, Inc. is an auto repair service company that offers pick-up and drop-off services. This company is located in Chicago, IL, and serves the greater Chicago area and the surrounding suburbs including Evanston, Skokie, Des Plaines, Park Ridge, Rosemont, Elk Grove Village, Elmhurst, Cicero, Berwyn, Oak Park, Franklin Park, Niles, Lincolnwood, Westchester, La Grange, Bedford Park, Burbank, Oak Lawn, Alsip, Blue Island, Harvey, Orland Park, Downers Grove, Lombard, Naperville, Northbrook, and Arlington Heights. This business offers auto repair with their services including 4x4 services, suspension, shocks and struts, C/V axels, brake services, steering and chassis, tire and wheel alignment, computer diagnosis, emission services, tune-ups, mufflers and exhaust systems, engines, transmissions, fuel injection, electrical maintenance, headlights, windshield wipers, power window repair, power mirrors, trim and moldings, fog light installation, roof racks, and interior and exterior auto accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Progressive Auto Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Progressive Auto Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Progressive Auto Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 09, 2009 Business started: 07/23/2004 Business started locally: 07/23/2004 Business incorporated 07/23/2004 in IL
Type of Entity


Business Management
Mr. Jose Palacios, Co-Owner Mr. Rene Palacios, Co-Owner
Contact Information
Principal: Mr. Jose Palacios, Co-Owner
Number of Employees


Business Category

Auto Repair & Service Auto Repair & Service - Airbags Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Brake Service Mufflers & Exhaust Systems Transmissions - Automobile Auto Services - Oil & Lube Auto Service - Tires/Batteries/Accessories Auto Air Conditioning Alternators & Generators - Auto Repair General Automotive Repair (NAICS: 811111)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.