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A BBB Accredited Business since
BBB has determined that Midas Auto Centers-Tinley Park meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Bob Bratcher, Owner Ms. Cheryl Allen, Owner
Auto Repair & Service Brake Service Mufflers & Exhaust Systems Transmissions - Automobile Tire Dealers General Automotive Repair (NAICS: 811111)
Alternate Business NamesMidas Muffler
As of March 1st, 2009 all complaints for Midas International Corporation are retained at one report. Visit the following link to view this report: http://www.bbb.org/chicago/business-reviews/auto-repair-and-service/midas-international-corp-in-itasca-il-4966
7011 W. 159th St.
Tinley Park, IL 60477 (708) 614-1600 Directions
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Read Complaint Details
Complaint: In September of 2012, I had all of my front and rear struts replaced at Midas in Tinley Park, IL. They matched a price that was offered by a competitor and I agreed to the service. At the time of service, I was unaware that they did not change the dust boots on the front struts. Two years later, I changed my brakes and noticed that the dust boots were destroyed. I went back to Midas to see what happened during the struts repair. They stated they did not replace the boots as they said they looked fine, but did not offer to change them to me (even though my car was over 80,000 miles and it was due for replacement anyways). Typically, you replace the dust boots, or at least offer to replace them, when you change the struts as you do not want to use old worn out parts on new ones. When asked what we can do to resolve the situation, they quoted me at a price ~$230 to put on a new dust boot. I asked what would happen if I do not get this replaced as dust is now getting in the strut chamber and wearing down the parts. They said we would recommend you coming to us when your struts start to leak as they are under warranty, but we do not recommend putting the boot on as they could damage the strut mount and it would cause more damage to the car. A few things, I do not feel comfortable paying $230 to replace the dust boots as they could have replaced them when the initial struts were replaced but chose not to or even ask me to. Also, making generalized claims such as if we do replace it, it will cause more damage to the struts is a false statement as Midas is a repair shop and should go through all measures necessary to minimize or avoid damage to a vehicle while performing repairs. I definitely feel like I was duped into spending more money.
Desired Settlement: I feel that the appropriate settlement for this would be to replace the dust boots for the cost of the parts ~$60 and no cost for labor, I already paid for labor getting my struts replaced (when the boots could have initially been replaced). Also, thoroughly cleaning and readjusting the struts, chambers, associated parts and seals to safe driving standards as the dust boot not covering the struts has caused a lot of dirt, dust, sand, salt, etc. to enter the strut chamber and wear it down.
Business Response: Initial Business Response /* (1000, 5, 2015/01/05) */ Contact Name and Title: *************** owner Contact Phone: XXXXXXXXXX Contact Email: **********@*****.com I am sorry mr ****** feels this way but on 09/22/2012 inv #XXXXXXX we did struts only wich do not come with dust boots they are a separate part we would have no way of knowing they would go bad 2 and half years later I think if we tried to sell him a part that was not bad he would have been upset Initial Consumer Rebuttal /* (3000, 7, 2015/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Midas's response does not solve anything. I have spoke to several mechanics and read articles that stated when you replace the struts, the boots should also be replaced to preserve the struts, regardless if the boot looks OK or not. It is part of the process of changing struts. My car was at 80,000+ miles at that point, the boot was due for replacement. Midas failed to follow their own protocol of asking their customer if an associated part due for replacement would be OK to service as well as follow proper protocol for changing struts on a vehicle. Midas asked me almost every time I went in for an oil change to service parts that were due for replacement and I agreed 90% of the time to their suggestions as they were in fact due for replacement, so why would I be "upset" if they asked that a necessary part to my suspension needed to be replaced when I am paying hundreds of dollars to have my car serviced correctly and agreed to prior suggestions. I stick by my desired resolution as stated prior: "I feel that the appropriate settlement for this would be to replace the dust boots for the cost of the parts ~$60 and no cost for labor, I already paid for labor getting my struts replaced (when the boots could have initially been replaced). Also, thoroughly cleaning and readjusting the struts, chambers, associated parts and seals to safe driving standards as the dust boot not covering the struts has caused a lot of dirt, dust, sand, salt, etc. to enter the strut chamber and wear it down." Final Business Response /* (4000, 13, 2015/03/24) */ We have responded with our we cannot give away labor on a job 2.5 years later if we sold parts that were good and lasted 2.5years then we would be wrong Final Consumer Response /* (4200, 19, 2015/04/20) */ I will not be satisfied until something is done on Midas' part to resolve this situation. Midas claiming they are at no fault and not wanting to redo a job 2.5 years later is complete nonsense for something that could have been avoided with simply asking if the part needs to be changed. Midas needs to resolve this situation appropriately instead of avoiding all responsibility. I stand with my original complaint regarding to redo my front struts with new dust covers or a refund of $800.