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A BBB Accredited Business since
BBB has determined that Midas Auto Centers-Mundelein meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Midas Auto Centers-Mundelein include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Mike Bulgarelli, Owner Ms. MaryBeth Bulgarelli, Owner
Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Dealers General Automotive Repair (NAICS: 811111)
As of March 1st, 2009 all complaints for Midas International Corporation are retained at one report. Visit the following link to view this report: http://www.bbb.org/chicago/business-reviews/auto-repair-and-service/midas-international-corp-in-itasca-il-4966
7109 N Highway 83
Mundelein, IL 60060 (847) 949-6500 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: To ***** regarding midas disputes. Case number:XXXXXXXXX $149.59...I did approve the work to be performed on radiator and transmission lines. The manager called to say it was finished and that I can pick it up. Upon doing so he informed me of the need for a new starter in the future.(at no time did he say I would not be able to start it again) The starter was replaced 4000 miles earlier. When I tried to start the car later in the day I got nothing. I got under the vehicle to find they tied the transmission line to the starter wires for support. Not a good decision in my opinion. There Mechanic came to my house to try to get it started at which point he told me he knew it would not start for me. Far cry from the manager saying I would need a starter soon. I told them of the age of the starter and that they broke the wire lead going to the starter by tying the tranny line to it. They cleaned said line and had no more problems with it (They tried to sell me a starter) They charged me for a tow to get it back there and the reconnection of starter wire. I went in to Midas to get a transmission line replaced due to a slow leak. They broke the line on the radiator for which I now had to replace as well. Then was sent home with a vehicle that wont start. Case number:XXXXXXXXX $1204.35...The transmission line midas replaced ruptured. Lost all the fluid, had to tow the vehicle (150.00) ********* *******XX XXX-XXXX) to another shop. My lack of trust kept me from sending it back to midas. ******* ************* (XXX XXX-XXXX) repaired the line and fluid but unfortunately the damage was done. The vehicle is now at *** auto (XXX XXX-XXXX) It will now cost me $2500 to rebuild the transmission. All this because I noticed a small leak in the transmission line a few weeks earlier. So yes, I am disputing these charges rigorously. Sincerely, *****
Desired Settlement: full refund
Business Response: Initial Business Response /* (1000, 5, 2014/02/26) */ Dear BBB: We have had a lot of correspondence with ***** ********* credit card company. Now he has contacted the BBB where he has copy and pasted his credit card chargeback claim to your website. He has attempted a chargeback 4 different unsuccessful times. Now it seems he wants to try another angle. He has not once taken or returned our phone calls throughout the time of his complaints. He left our facility after his second repair and we have not had any contact with him since. I have written an outline as to what transpired and a closing statement at the end of this letter. ***** ****** came in 11/21/13 for exhaust check, and fluid leaking. ******* (Asst. Mgr.) addressed the original concern by recommending transmission cooler lines, which then turned into needing a radiator because the fittings in the radiator were rusted solid. Our customer approved charges for the cooler lines, transmission fluid, radiator, hoses, clamps and coolant. After completing this job the engine did not crank or start, **** (mechanic) noticed the starter was extremely rusted, and the connections were rusted at the starter. This was not near where we were working earlier on the original repairs. **** (mechanic) wiggled the wires at the starter to get the truck to start. **** (Manager) called our customer toward end of day to report the radiator and cooler lines were complete but the engine did not want to start and seems to have a starter/wiring issue. Our customer said not to worry about it, could we come pick him up at his work/home. **** (Manager) explained that the truck may not start again, and it needs further attention. **** (Manager) told our customer that we would not shut the engine off because it may not restart, and the customer agreed. The customer paid his bill and drove the truck home. He did not have to start it, as it was already running. 11/22/13 Our customer called the next day acting surprised the engine wouldn't start. **** (Manager) reminded our customer about the previous night's conversation. That we left the truck running, told you it probably wouldn't start, that it may be a starter or some other problem and offered to look into the problem further. **** (Manager) then told him we can take a look at it, we'll do whatever we can to help out. **** (Manager) sent **** (Mechanic) to the customer's house to try to get the truck to start to avoid the tow charge. **** (Mechanic) couldn't get it to start at the customer's home, and the truck had to be towed. We again reiterated the previous night's conversation; and advised our customer that Midas will not pay for the tow or the charges that our customer would incur to repair his vehicle of the no-start problem. Our customer approved the tow, and also approved repairs up to and including replacing the starter motor if necessary. The pre-approval amount was defined by **** (Manager) as being $300-$400. After our customer's vehicle was towed to our shop, we removed the starter and found a connector broken on the starter motor's main wire. Rather than replacing the entire starter for the full cost of what our customer authorized, we repaired the old rusted starter to save the customer money. Additionally, we gave our customer a discount for most of the labor. Although, the customer agreed to our charges before the repairs were started, Dave (Manager) could see that he was not happy that an additional problem appeared on his vehicle. Our second bill was $204, plus $75 for towing, plus tax. We gave our customer a customer satisfaction discount of $140. Our customer's net bill was $149. Our customer told Dave (Manager) that he appreciated our help, and he understands that the truck is old and only used for snow plowing in the winter. The reason the vehicle is so rusted is that it sits unused for such long periods of time. Our customer paid his bill and was on his way. We have not had any contact with our customer since then, until the charge backs were sent to us. In closing: We have tried to contact the customer and have not been able to reach him. He has not contacted us to attempt to resolve. We are available at the shop, by phone, customer service phone, and Midas.com. All this information is available on his repair order as well as on his warranty sheet we provided him. The warranty on his transmission lines is 12 months, 12k miles at our shop in Mundelein, IL. and 90 days at any Midas nationwide. The customer was given a sheet outlining the terms of the warranty and it is posted in our waiting room as well. If there was a problem with installation and or a defective part; the repair was, and still is, under warranty. Please return to our shop or any Midas for service. We are accessible, we have multiple locations in our group and we have Chicagoland and Nationwide locations. The work we performed is under warranty. I own this Midas location and we pride ourselves on being better than other auto repair shops. We do honest and quality car repairs. We are not perfect, we are human, but we are approachable, nice and have a great warranty. For these reasons, I would ask that you close this case. If there is any additional information needed, please contact me. Sincerely, **** ********** Initial Consumer Rebuttal /* (3000, 13, 2014/03/11) */ I have never disputed anything in my life. For me to do such would tell you I'm not a happy camper. Might have to get them under oath now Final Business Response /* (4000, 15, 2014/03/12) */ Dear BBB, ***** Rudolf has not contacted us directly on any of the issues he claims. We can't help ***** if he doesn't participate in the warranty. He must make his vehicle available for us to check and repair if necessary. We have tried to contact the customer and have not been able to reach him. He has not contacted us to attempt to resolve. We are available at the shop, by phone, customer service phone, and Midas.com. All this information is available on his repair order as well as on his warranty sheet we provided him. The warranty on his transmission lines is 12 months, 12k miles at our shop in Mundelein, IL and 90 days at any Midas nationwide. The customer was given a sheet outlining the terms of the warranty and it is posted in our waiting room as well. If there was a problem with installation and or a defective part; the repair was, and still is, under warranty. Please return to our shop or any Midas for service. We are accessible, we have multiple locations in our group and we have Chicagoland and Nationwide locations. The work we performed is under warranty. I own this Midas location and we pride ourselves on being better than other auto repair shops. We do honest and quality car repairs. We are not perfect, we are human, but we are approachable, nice and have a great warranty. For these reasons, I would ask that you close this case. If there is any additional information needed, please contact me. Final Consumer Response /* (4200, 17, 2014/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sure wish they were under oath for their statement