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BBB Accredited Business since

Midas Auto Centers-Addison

Phone: (630) 775-1313 Fax: (630) 775-1341 20w536 Lake St, Addison, IL 60101 http://midas.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Midas Auto Centers-Addison meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Midas Auto Centers-Addison include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Midas Auto Centers-Addison
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 18, 1995 Business started: 01/01/1956 in IL Business started locally: 01/01/1956
Business Management
Mr. Anil Wadhwa, Owner
Contact Information
Principal: Mr. Anil Wadhwa, Owner
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Dealers General Automotive Repair (NAICS: 811111)

Additional Information

As of March 1st, 2009 all complaints for Midas International Corporation are retained at one report. Visit the following link to view this report: http://www.bbb.org/chicago/business-reviews/auto-repair-and-service/midas-international-corp-in-itasca-il-4966


Customer Review Rating plus BBB Rating Summary

Midas Auto Centers-Addison has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 20w536 Lake St

    Addison, IL 60101 (630) 775-1313

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/24/2015 Problems with Product/Service
8/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a muffler installed at the location listed back in `2011. The muffler has a life time warranty but I wasn't told at the time of installation that a fee of 87.00 would be charged to me to install a new muffler until I brought my vehicle in this year because the life time muffler has a hole at the bottom.

Desired Settlement: I want a new life time muffler installed without being charged an installation fee.

Business Response: Initial Business Response /* (1000, 10, 2014/03/05) */ This is regarding **** ******* Midas has a national warranty for mufflers but only for the parts and not the labor. So anytime a customer buys a muffler the part comes with a warranty and doesn't pay for it again but pays for the labor. If you have further questions let us know. Thanks you Initial Consumer Rebuttal /* (3000, 12, 2014/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The labor is the cost of a muffler therefore I'll be paying for the new muffler and that's not acceptable. I know the folks at Midas don't care but, they just lost a customer and the name is *******, not ********** Final Business Response /* (4000, 16, 2014/07/09) */


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Midas Auto Centers-Addison
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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