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BBB Business Review

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BBB Accredited Business since

Merlin 200,000 Miles Shop

Phone: (847) 973-8100 Fax: (847) 973-8810 1222 S Route 12, Fox Lake, IL 60020

BBB Business Reviews may not be reproduced for sales or promotional purposes.



  • Air Conditioning Service and Recharge
  • Batteries, Starters, and Alternators
  • Belts and Hoses
  • Brake Service and Repair
  • Coolant Service
  • CV Joints, Boots, Axles, and U-Joints
  • Engine and Transmission Mounts
  • Engine Gaskets
  • Fuel Injection Cleaning
  • Fuel Pumps and Filters
  • Maintenance Tune-Ups
  • Mufflers and Exhaust OBD and Diagnostic Scans
  • Oil Change and Lube
  • Power Steering Fluid
  • Radiators, Water Pumps, and Thermostats
  • Shocks, Struts, and Springs
  • Steering System Repair
  • Timing Belts
  • Tire Replacement, Rotation, and Balancing
  • Transmission Fluid and Filter Change
  • Wheel Alignment
  • Wiper Blades and Light Bulbs
  • And more!!!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Merlin 200,000 Miles Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Merlin 200,000 Miles Shop
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 25, 2007 Business started: 04/28/2006 in IL Business started locally: 04/28/2006 Business incorporated 03/27/2006 in IL
Type of Entity


Business Management
Mr. Donald J. Hankes, Owner
Contact Information
Principal: Mr. Donald J. Hankes, Owner
Business Category

Auto Repair & Service Auto Repair - Shocks Brake Service Engines - Fuel Injection Service & Parts Mufflers & Exhaust Systems Auto Service - Tires/Batteries/Accessories Shock Absorbers Springs - Automotive - Sales & Service Auto Air Conditioning Alternators & Generators - Auto Repair General Automotive Repair (NAICS: 811111)

Hours of Operation
M: 7:30 AM - 6:00 PM
T: 7:30 AM - 6:00 PM
W: 7:30 AM - 6:00 PM
Th: 7:30 AM - 6:00 PM
F: 7:30 AM - 6:00 PM
S: 8:00 AM - 3:00 PM
Su: Closed
Alternate Business Names
Magic Wrench, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.