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BBB Business Review

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BBB Accredited Business since

Great Lakes Service II, Inc.

Phone: (630) 543-1804 Fax: (630) 543-2783 562 S Vista Ave, Addison, IL 60101 View Additional Email Addresses http://www.gls2.com


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Description



Great Lakes Service II is an auto repair and service company specializing in trucks and big rigs. Located in Addison, IL, this company serves the western suburbs of Chicago, including Villa Park, Lombard, Bensenville, Wood Dale, Itasca, Bloomingdale, Elmhurst, Wheaton, Glen Ellyn, Glendale Heights, Carol Stream, Medinah, and Roselle. The company was formed in 1993 and is family owned and operated. In 2010, the company began a program where local low income residents, mostly seniors and single mothers, could have their cars serviced and repaired for free; the program works with local churches, who finds and qualifies individuals for the program.

This company provides towing, recovery, body work, and a full suite of repairs, including fiberglass and general body work, removing trucks that have been stuck in underpasses, removing trucks from light poles, and long and short distance towing for light, medium, and heavy vehicles. Their facilities include a waiting room and shuttling to and from hotels and local restaurants and entertainment for their drivers to offer the most comfort and services for their customers. They also have a wide selection of tires to fit any truck or car.

Visit the website for Great Lakes Service II to learn more about the services available, view their gallery of repairs and towing, and contact the company to discuss a repair, auto body, or towing project or job.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Great Lakes Service II, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Great Lakes Service II, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Great Lakes Service II, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 24, 1995 Business started: 03/01/1994 in IL Business started locally: 03/01/1994 Business incorporated 11/15/2004 in IL
Type of Entity

Corporation

Business Management
Mr. Dean Malamis, President
Contact Information
Principal: Mr. Dean Malamis, President
Business Category

Auto Repair & Service Towing - Automotive General Automotive Repair (NAICS: 811111)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.