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BBB Accredited Business since

Firestone Complete Auto Care-Midlothian

Phone: (708) 389-1600 14740 Crawford Ave, Midlothian, IL 60445

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Complete Auto Care-Midlothian meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Complete Auto Care-Midlothian include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Firestone Complete Auto Care-Midlothian
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 01, 1976 Business started: 11/01/1976 Business started locally: 11/01/1976
Business Management
Mr. Joe Julian, Store Manager Mr. John Foerster, Branch Mgr. Joe Guerrero Mr. Ty Roybal, Assistant District Manager
Contact Information
Principal: Mr. Joe Julian, Store Manager
Business Category

Auto Repair & Service Tire Dealers General Automotive Repair (NAICS: 811111)

Customer Review Rating plus BBB Rating Summary

Firestone Complete Auto Care-Midlothian has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 14740 Crawford Ave

    Midlothian, IL 60445 (708) 389-1600


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/15/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On Aug-XX-XXXX, I took my *** **** to firestone to resolve a overheating problem. Firestone identified the problem as a water pump problem. Firestone diagnosed the problem and replaced the water pump. The total in repairs were $563.87 Later, I continued to have the same problem with my vehicle. I arrived at Firestone on Oct-X-XXXX to advise Firestone that I was having the same problem that I had originally had back on Aug-XX-XXXX. They told me that I had a cooling system issue and the radiator / auxiliary cooling fan motor needed replaced. I was surprised that this wasn't detected originally. Anyhow, I needed my car. So I paid 441.73 to hopefully and finally resolve the over heating problem. Shortly after Firestone repaired and or replaced parts in my cooling system, my car continued to overheat... I brought the car in again and ask if the could resolve this issue for once and for all. They said that they would. On Nov-X-XXXX firestone worked on my car again. This time providing me with and invoice for 441.73. I paid the invoice. No further than 1 mile away from the firestone location my car again started to overheat. Firestone has never resolved the over heating issue and I have paid them over $1450.00. in addition, my heat doesn't work in my car. Can you please help me..

Desired Settlement: I would like Firestone to be accountable for their gross negligence and fix my car with no further cost to me. I would like to also receive a refund for at least half of what I have paid to get it repaired..

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ Contact Name and Title: *** ******** Supervisor Contact Phone: XXXXXXXXXX Contact Email: ********* Customer is in a rental as im writting this (at our exspense) and will not be charged for any further repairs. Car will be returned fixed at no charge.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Firestone Complete Auto Care-Midlothian
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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