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Consumer Complaints

BBB Accredited Business since 12/01/1976

Firestone Complete Auto Care-Belmont Ave

Phone: (773) 889-4363

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
I purchased INTERSTATE battery from FIRESTONE on ******* that was defective and completely died on *******. I had to tow my car to dealer, because last thing was coming to my mind that it was battery issue. It was very cold day and dealer was very booked up however agreeing to diagnose my car. it was additional expense about $400. I went to location i got battery from and ask for refund they refused. I lost trust in their products and services. I am not going to have any business with them in the future. I just need my refund!!!!. Please hel me. Thank you. God Bless!

Desired Settlement
refund price of battery $185.73 back to my credit card

Business Response
spoke with customer on 2-11-14 and agreed to refund cost of battery . customer was satisfied with decision and will be returning to store on 2-12-14 for refund.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart

Auto Repair & Service, Tire Dealers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.