BBB Accredited Business since

Firestone Complete Auto Care-Archer

Phone: (773) 735-8887 Fax: (773) 735-9764 5945 S Archer Ave, Chicago, IL 60638 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Complete Auto Care-Archer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Complete Auto Care-Archer include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Firestone Complete Auto Care-Archer
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 09, 1998 Business started: 01/01/1900 Business started locally: 01/01/1900
Business Management
Mr. Jaime Manjarrez, Store Manager Mr. Matt Barney, District Manager Mr. Ray Gonzalez, Asst. Dist. Mgr. Mr. Rich Korda, Senior Customer Retention Specialist Mr. Matt Nalie, Manager
Contact Information
Principal: Mr. Jaime Manjarrez, Store Manager
Business Category

Auto Repair & Service Auto Parts & Supplies - Wholesale & Manufacturers Tire Distributors & Manufacturers General Automotive Repair (NAICS: 811111)

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/12/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: every time i take my care to firestone they always give me it back more problems. i paid alot of money to have the whole front end done. and when i took it to the chevy deler they said that firestone only did one side. i took it back to them and they thought it was funny. so i bought tires that shuold of lasted 60 000 miles but because they only did one side and then later the other the tires wore and they still made me pay for new tires even though they were warranted then thewy said the parts are bad and they are under wareanty but i have to pay 200 for labor. if they had put both sides the first time this would not have happened i will not pay for their mistakes. they arenot business like they cause my blood pressure and sugar to go up.

Desired Settlement: all i want them to do is put the warranty parts on with no charge. i would rather sue them for getting mesick laughting at me and putting my life in danger by fixing one ide and chaarging me for both.

Business Response: Initial Business Response /* (1000, 5, 2014/10/06) */ Contact Name and Title: **** ****** Region Mgr Contact Phone: XXX-XXX-XXXX x**** Contact Email: ******* We have already offerred to provide a discounted price for the repairs on this vehicle in addtion to other discounts we have provided above any warranty obligations. The parts are covered under warranty the labor is not. The customer only needs to pay the discounted amount she was offerrred in an attempt to satisfy her. We will not do the work for free. Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) no if they had repaired both sides like they said they did and charged me i would not be going threw this i drove around with half fixed till it came to get the oil changed and the chevey dealer showed me so no i will not pay again for something that should have been done right he first time. Final Business Response /* (4000, 13, 2014/12/12) */ There is really not much more we can do for her. We have offered to honor the warranty for her parts and discount our installation charges. Her comment about repairing only one side is inaccurate, that stems from a later repair we completed at no charge because she had a complaint at that time. We have in good faith tried to make arrangements with the customer to more than honor what we are obligated to do.

7/29/2013 Problems with Product/Service