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Phone: (815) 462-5700 View Additional Phone Numbers 430 Nelson Rd, New Lenox, IL 60451
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for De Re Tire & Auto-New Lenox include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dave Bartkiewicz, Manager Mr. Bulet Akdemir, Manager Mr. Brian De Re, Vice President
Auto Repair & Service Auto Repairing - Foreign Auto Repair - Mobile Brake Service Engines - Rebuild & Exchange Mufflers & Exhaust Systems Radiators - Automotive Tire Retread & Repair Differentials - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Lube & Oil - Mobile Wheels Auto Service - Tires/Batteries/Accessories Shock Absorbers Spark Plugs Tire Dealers Windshield Wipers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Electric Service General Automotive Repair (NAICS: 811111)
Alternate Business NamesComplete Tire & Auto Service
THIS LOCATION IS NOT BBB ACCREDITED
430 Nelson Rd
New Lenox, IL 60451 (815) 462-5700 Directions
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Additional Phone Numbers
- (708) 687-5697 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I bought a new set of tires from ***** on ********** In ****** of 2013, one of the tires went flat because of a nail getting stuck in it. I brought the tire back to De Re, and they fixed it for free. On ********* *** 2013, the same tire went flat again. When I changed the tire, I noticed that the same nail was still in the tire. I brought the tire back to *****, and they told me that the tire needed to be replaced. Even though the tire was still under warranty, and the damage was covered by that warranty, I was charged for a new tire.
Desired Settlement: A refund of the $126.92 I was charged for the tire.
Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ Contact Name and Title: ***** ***** Contact Phone: XXX-XXX-XXXX Contact Email: ********@deretire.com After 40 years in this business, I thought that I had heard it all. I am completely dumbfounded that this issue has been taken this far. How in the world, repeat,how in thw world can someone say that the same nail exists in a tire, can someone identify a nail in said tire, the exact size and shape, the exact position in the tire, was missed on the initial repair. How in the world, how in the world could this tire remain inflated if the nail was never removed and repaired in the first place, over the course of a minimum of 30 days? By the way, we have digital photos of the tire in question, showing our initial repair and the new nail. We have the actual tire in our possesion and can provided either the tire or the pictures upon your request. We are not returning any money. Final Consumer Response /* (4200, 11, 2013/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to their own tire protection plan- "this limited road hazard protection applies to the tires, original purchaser and the original vehicle identified on the purchase receipt... A road hazard occurs when a tire fails due to a puncture, bruise or break incurred during the course of normal driving on a maintained road. NAILS, glass, and potholes would be the most common examples.... The road hazard protection is valid for a period of 3 years or until any portion of the tire is worn to 2/32 of an inch or less, whichever occurs first... If a tire becomes unserviceable because of a road hazard during the usable tread life of the tire, it will be replaced with a new tire." The tire is not three years old, was not worn to 2/32 of an inch, and occurred during the course of normal driving on a maintained road. They did not honor their own guarantee. The case is not closed at all. They still owe me for the new tire they wrongly charged me for. Final Business Response /* (4000, 9, 2013/10/10) */ If in fact our tire "guarantee" is that pneumatic tires are impentrable, then the gentleman might have an issue. We can and do guarantee our tires, and our tire repairs. Guaranteeing a tire may or may not ever be punctured by debris in the street is akin to a new car dealer guaranteeing their cars will never be damaged in an automobile accident. Perhaps I should reiterate that we have the tire in question. This can plainly show the area of repair from the initial nail, AND the second, newer nail. If this explanation is as ridiculous as consumer states, then maybe we should enlist a third party to settle this. Otherwide, I am considering this case closed.