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BBB Business Review

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BBB Accredited Business since

Cool Flow Automotive, LLC

Phone: (630) 355-2001 1340 W. Ogden Ave, Naperville, IL 60563

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Cool Flow Automotive is an auto repair and service shop specializing in emissions testing and other services for both foreign and domestic vehicles. Located in Naperville, IL, this company serves the western suburbs of Chicago, including Warrenville, Woodridge, Bolingbrook, Aurora, Montgomery, Lisle, Downers Grove, Romeoville, Plainfield, Wheaton, Boulder Hill, Oswego, Westmont, Winfield, West Chicago, Batavia, Willowbrook, Burr Ridge, Glen Ellyn, and Darien. The company was founded in 2008 and is family owned by father and son; owner Dan Kaiser has over 30 years in the automotive business with a degree in Applied Sciences and is ASE certified.

This company provides a variety of services for both foreign and domestic vehicles, including cars and trucks. Services include maintenance and repair of distributorless ignition, fuel injection, ignition, ignition wires and cables, oil, lube and filter, spark plugs, air conditioners, heater cores, belts and hoses, radiators, coolant levels, cylinder blocks, cylinder heads, head gaskets, engines, valves, tires, car windows, stereo systems, rear axles, anti-lock brakes, brakes, chassis, drivelines, exhausts, shocks and struts, CV joints and boots, steering and suspension, batteries, electrical components, clutches, automatic drive systems, manual drive systems, 4 wheel drive, front wheel drive, exhaust, and transmission. The company provides specials and deals throughout the year and will also assist customers in passing their state-mandated emissions test.

Visit the website for Cool Flow Automotive to learn more about the company, read testimonials from their customers, learn about the services available from the shop, and contact the company to schedule an appointment for car maintenance or a major repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cool Flow Automotive, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cool Flow Automotive, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cool Flow Automotive, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 08, 2010 Business started: 12/12/2007 Business started locally: 12/12/2007 Business incorporated 12/12/2007 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel D. Kaiser, Managing Member/Owner
Contact Information
Principal: Mr. Daniel D. Kaiser, Managing Member/Owner
Number of Employees


Business Category

Auto Repair & Service Auto Repairing - Foreign Auto - Emissions Testing Auto Repair - Tune-Up General Automotive Repair (NAICS: 811111)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.