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BBB Accredited Business since
Central Auto Care Inc
Phone: (773) 282-1466 Fax: (773) 282-3211 3011 N Central Ave, Chicago, IL 60634
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A BBB Accredited Business since
BBB has determined that Central Auto Care Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Central Auto Care Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Ted Piekut, President/Owner
Auto Repair & Service Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Transmissions - Automobile Auto Services Auto Service - Tires/Batteries/Accessories Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)
Products & Services
This business offers: Auto repair including engine, fuel system, emissions, and performance maintenance; brake systems, axle service/replacement, wheels, and tires; cooling system service, air conditioning and heater service; electrical circuits, switches, and electronics; transmission and clutch service; charging and starting systems; complete computer diagnostic; computer re-programming.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3011 N Central Ave
Chicago, IL 60634 (773) 282-1466 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I brought my vehicle to CAC because I had, until now, known this business to be one of integrity, therefore I have been loyal to this business even though it is not local. I pass several businesses to patron here and I believe it to be a blessing to have remembered something that I looked over that could hold CAC solely responsible for damage to my vehicle. I often drive without my radio because sometimes I like silence when I drive to be alert and in tune with my vehicle. Immediately after driving away after having my oil changed, I noticed a loud clinking/clonking sound, which at first I didn't believe was coming from my vehicle because I knew my vehicle had no issues, and I know the mechanic has so far done reliable work. I allowed the proprietor to test drive my vehicle, and he drove it on roads that did not properly recreate the circumstances I tried to explain. So I asked for a second test drive and to allow me to drive. I was able to recreate the noise for him. He had the audacity to tell me that the noise was normal. Upon starting my vehicle 1 day later, I shifted into gear to pull out of a parking space and I heard the clink/clonk sound that usually I only hear while driving, only this time it was immediately followed by a very loud rumbling sound as my engine revs. It was then that I remembered an oversight that I should have mentioned, had I known it was relevant to my issue. While getting my oil changed, I dined next door at a restaurant. Upon finishing my meal, my card was declined causing me to have to walk to the nearest ATM machine to withdraw cash. As I left the restaurant, I noticed one of the mechanics backing my vehicle out of the garage, however I noticed also that my reverse lights were not lit. I assumed maybe the vehicle was in neutral, which is a mistake that some people do make, so I didn't think anything about it. My vehicle was moving backwards, but the reverse lights were not on. It wasn't until now that I realize that the mechanic may have been backing my vehicle out of the garage without the gear selector properly in gear. Also from the moment I drove away I could smell oil, which again I assumed was the outdoors, but the same scent has been following me now since my oil change. I patron this business often and have for a long time, and the most insulting part of all this, was for the proprietor to ask me was the sound there before I brought the vehicle to him. I was so upset over the noise that it completely slipped my mind that I witnessed mishandling of my vehicle because I had no clue what was the cause, all I do know is the noise was not there before I brought my vehicle, and now the noise is there. Rather accidental or not, there was negligence that has caused additional damage to my vehicle and I would like it to be handled with a strong sense of urgency. My vehicle had no issues when I brought it to him, and I want it returned to it's previous condition before trusting him with it.
Desired Settlement: I would like this business's insurance information, and I want the freedom to have my vehicle evaluated by a 3rd party, and I want the additional damage caused to my vehicle to be covered and my vehicle returned to it's original state before trusting it with CAC.
Consumer Response: After having my vehicle diagnosed, it was determined that the damage was caused to the exhaust flex, which is a part designed to accommodate the jolting of the engine while shifting gears. Upon evaluation, it was determined that the only thing that can cause this part to wear is when the vehicle is shifted improperly. I brought to the proprietors attention that while visiting the restaurant that day, my card declined which caused me to have to walk up the street to Belmont to go to the atm. I explained to him that it had to be fate because had my card not declined, I wouldn't have caught his mechanic rolling my car out of the garage without it being completely in reverse. It was determined that there was some negligence, and I feel like the fact that the noise was not there prior to my vehicle being serviced at CAC, the proprietor should have had enough integrity to consider that because he did not focus on my vehicle 100% of the time, that he could possibly be wrong. Instead, he argued that my accusations are ridiculous and impossible. I had my vehicle diagnosed by 3 facilities, Midas, Velasquez (who specializes in exhaust), and the Ford dealership. I paid $180 to diagnose my vehicle, which is actually over double what it costs to actually replace the part. I feel like I've been a patron of this business for well over a year, and he should have enough integrity to make this right. Rather he doubts it or not. I've brought him 2 other relatives vehicles, because until now I trusted him.
Customer Reviews Summary