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BBB Business Review

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BBB Accredited Business since

Car-X Associates Corp.

Additional Locations

Phone: (847) 273-8920 Fax: (847) 619-3310 View Additional Phone Numbers 1375 E Woodfield Rd Ste 500, Schaumburg, IL 60173 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Car-X Associates Corp. is an auto repair and service company which provides repair and maintenance for vehicles, both foreign and domestic. This company serves the northwest suburbs of Chicago, including Roselle, Hoffman Estates, South Barrington, Streamwood, Hanover Park, Bartlett, Elk Grove Village, Itasca, Arlington Heights, Mt Prospect, Palatine, Inverness, Barrington, Elgin, South Elgin, Carol Stream, Glendale Heights, Addison, Wood Dale, West Dundee, Carpentersville, Dundee Township, Prospect Heights, Rosemont, Des Plaines, Wayne, Bloomingdale, and Carol Stream. Services available from this company include oil change, engine and transmission services, tires and alignment services, battery sales and installation, muffler and exhaust services, and brake repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Car-X Associates Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Car-X Associates Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Car-X Associates Corp.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 6

Additional Information

BBB file opened: October 01, 1974 Business started: 08/01/1971 Business started locally: 08/01/1971 Business incorporated 06/25/2002 in DE
Type of Entity


Business Management
Mr. Dan Legault, Director of Operations Ms. Diane Kaczka, Customer Service Mr. Kenneth B. Smith, Dir. Account Services
Contact Information
Principal: Mr. Dan Legault, Director of Operations
Business Category

Auto Repair & Service Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Auto Services Engines - Supplies, Equipment & Parts Engines - Diesel Starters - Engine Auto Air Conditioning Equipment Auto Bumpers, Guards & Grilles Auto Electric Equipment Auto Parts & Supplies - New General Automotive Repair (NAICS: 811111)

Alternate Business Names
Car-X Auto Service Corporate Office
Additional Information

Car X Associates Corp has requested that before filing a BBB complaint, consumers contact Diane Kaczka at or 1 800 359-2359 or 847-273-8920.

Customer Review Rating plus BBB Rating Summary

Car-X Associates Corp. has received 4.12 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.