Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Auto Authority, Inc.

Phone: (815) 356-0993 Fax: (815) 356-0998 765 Duffy Dr  Unit F, Crystal Lake, IL 60014

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Auto Authority, Inc. is an auto repair and service shop which repairs and maintains automobiles, both foreign and domestic. Located in Crystal Lake, IL, this company serves the northwestern suburbs, including Lake in the Hills, Algonquin, Village of Lakewood, Island Lake, Wauconda, Cary, Lake Barrington, Huntley, Woodstock, McHenry, Lake Zurich, Wonder Lake, Gilberts, Carpentersville, Dundee Township, Barrington Hills, Lakemoor, Johnsburg, Fox Lake, and Marengo. The company has been in business since 2004 and sells products from Interstate Battery, ACDelco and Castrol. The company's technicians are ASE certified and they provide their customers with rental cars from Enterprise Cars.
This company serves both foreign and domestic vehicles of all types, including SUVs, trucks, and specialty vehicles. Services include chassis lubrication, transmission service, filter replacement, oil and filter change, battery service, and adjustments to all parts of the car. The company also repairs, maintains, and installs C/V boots, wiper blades, power steering fluid, pack wheel bearings, brake drums, emergency brakes, power boosters, radiators, thermostats, heater cores, fan clutches, water pumps, transmissions, coolant tubes, mufflers, exhaust pipes, tail pipes, exhaust manifolds, catalytic converters, gaskets, flex pipes, electrical systems, alternators, starters, lighters, carburetors, fuel lines, fuel hoses, fuel tanks, fuel gauges, shocks, struts, ball joints, drive axles, air ride suspensions, tires and wheels, and wiring. The company will also check and repair the alignment of the wheels and replace and belts, hoses, and brake pads as necessary, and also repairs and maintains fleets for companies.

Visit the website for Auto Authority, Inc. to learn more about the services available from this company, sign up for their promotion list, and contact the company to schedule an appointment for maintenance or repairs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auto Authority, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Auto Authority, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 25, 2003 Business started: 04/01/2004 in IL Business started locally: 04/01/2004 Business incorporated 08/25/2003 in IL
Type of Entity


Business Management
Mr. Anthony Zobott, President
Contact Information
Principal: Mr. Anthony Zobott, President
Business Category

Auto Repair & Service Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Brake Service Auto Diagnostic Service General Automotive Repair (NAICS: 811111)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.