This business is not BBB accredited.
A-1 Auto & Truck Repair, Inc.
Phone: (708) 453-6161 Fax: (708) 453-0755 2434 Thatcher Ave, River Grove, IL 60171
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for A-1 Auto & Truck Repair, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for A-1 Auto & Truck Repair, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Kehoe, President
Number of Employees
Auto Repair & Service Auto Repair & Service - Diesel Auto Repairing - Foreign Auto Smog Inspection Auto - Emissions Testing Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Brake Service Brake Shoe Bonding & Exchanging Engines - Fuel Injection Service & Parts Engines - Fuel Conversion Engines - Gasoline Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Radiators - Automotive Differentials - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Auto Perform, Race & Sport Equipment Auto Service - Tires/Batteries/Accessories Cylinder Heads - Auto & Motorcycle Engines - Diesel Starters - Engine Auto Electric Equipment Clutches Heaters - Automotive Shock Absorbers Springs - Automotive - Sales & Service Tire Dealers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)
THIS LOCATION IS NOT BBB ACCREDITED
2434 Thatcher Ave
River Grove, IL 60171 (708) 453-6161 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This is a new complaint Against Dawn's A-1 Auto & Truck Repair on 2434 Thatcher, River Grove, IL XXXXX Phone (XXX) XXX-XXXX. Six Weeks ago I brought in my 1982 ***** ***** (Chevy) and paid a tow of $125, they claimed it is my fault I ran the gas too low and the stuff from the gas tank fowled the carburetor, when in march when they gave me the car with a replacement engine and carburetor, the brother/mechanic advised me he put a filter in the gas line, and gave away my old carburetor with all new rebuilt parts within for it was in his way in the shop when I clearly stated I wanted all parts back for they were recently replacement parts within, and he could have placed them in my back seat. Now, they are charging me again for their lack of performance (over 240). Then, they claimed on last Thur. that the car was finished I took the bus with ****** ******* and they blocked the car in with a bus jacked up and wheels off, causing me bus fair for us back and now a week with-out my vehicle, further got upset at me for coming with my check-book ready to pick-up my finished vehicle. Wish tow, repair cost, and new parts back from my given away old carburetor.
Desired Settlement: DesiredSettlementID: Refund Refund all money paid so I can go to another Mechanic to repair the car fully and correct there errors.