This business is not BBB accredited.

A-1 Auto & Truck Repair, Inc.

Phone: (708) 453-6161 Fax: (708) 453-0755 2434 Thatcher Ave, River Grove, IL 60171

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for A-1 Auto & Truck Repair, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for A-1 Auto & Truck Repair, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-1 Auto & Truck Repair, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 1999 Business started: 01/15/1991 Business started locally: 01/15/1991
Type of Entity


Business Management
Mr. David Kehoe, President
Contact Information
Principal: Mr. David Kehoe, President
Number of Employees


Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repairing - Foreign Auto Smog Inspection Auto - Emissions Testing Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Brake Service Brake Shoe Bonding & Exchanging Engines - Fuel Injection Service & Parts Engines - Fuel Conversion Engines - Gasoline Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Radiators - Automotive Differentials - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Auto Perform, Race & Sport Equipment Auto Service - Tires/Batteries/Accessories Cylinder Heads - Auto & Motorcycle Engines - Diesel Starters - Engine Auto Electric Equipment Clutches Heaters - Automotive Shock Absorbers Springs - Automotive - Sales & Service Tire Dealers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service General Automotive Repair (NAICS: 811111)

Additional Locations


    2434 Thatcher Ave

    River Grove, IL 60171 (708) 453-6161


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/4/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This is a new complaint Against Dawn's A-1 Auto & Truck Repair on 2434 Thatcher, River Grove, IL XXXXX Phone (XXX) XXX-XXXX. Six Weeks ago I brought in my 1982 ***** ***** (Chevy) and paid a tow of $125, they claimed it is my fault I ran the gas too low and the stuff from the gas tank fowled the carburetor, when in march when they gave me the car with a replacement engine and carburetor, the brother/mechanic advised me he put a filter in the gas line, and gave away my old carburetor with all new rebuilt parts within for it was in his way in the shop when I clearly stated I wanted all parts back for they were recently replacement parts within, and he could have placed them in my back seat. Now, they are charging me again for their lack of performance (over 240). Then, they claimed on last Thur. that the car was finished I took the bus with ****** ******* and they blocked the car in with a bus jacked up and wheels off, causing me bus fair for us back and now a week with-out my vehicle, further got upset at me for coming with my check-book ready to pick-up my finished vehicle. Wish tow, repair cost, and new parts back from my given away old carburetor.

Desired Settlement: DesiredSettlementID: Refund Refund all money paid so I can go to another Mechanic to repair the car fully and correct there errors.