BBB Business Review

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This business is not BBB accredited.

Enterprise Leasing Company of Chicago

Additional Locations

Phone: (630) 627-9300 Fax: (630) 705-1463 View Additional Phone Numbers 1050 N Lombard Rd, Lombard, IL 60148 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Enterprise Leasing Company of Chicago include:

  • Failure to respond to 28 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved

Factors that raised the rating for Enterprise Leasing Company of Chicago include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

157 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 57
Billing/Collection Issues 31
Delivery Issues 20
Guarantee/Warranty Issues 2
Problems with Product/Service 47
Total Closed Complaints 157

Customer Reviews Summary Read customer reviews

1 Customer Review on Enterprise Leasing Company of Chicago
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 17, 1991 Business started: 01/01/1957 Business started locally: 01/01/1957
Business Management
Natalie Bennis Andy Taylor, Chief Executive Officer Mrs. Carrie L Vignali Rossi, Executive Assistant Mr. Jeffrey Wilder, President
Contact Information
Principal: Natalie Bennis
Customer Contact: Mrs. Carrie L Vignali Rossi, Executive Assistant
Business Category

Auto Renting & Leasing Leasing Service Passenger Car Rental (NAICS: 532111)

Alternate Business Names
Alamo Car Rental Alamo National Car Rental Alamo Rent-A-Car Enterprise Enterprise Car Rental Enterprise Car Sales Enterprise Fleet Services Enterprise Leasing Co Enterprise Leasing Co Chicago Enterprise Leasing Company Enterprise Rent A Truck Enterprise Rent-a-Car Enterprise Rental Car Enterprise Rental Company National Car Rental National Car Rental System National Car Rental Systems Inc

Customer Review Rating plus BBB Rating Summary

Enterprise Leasing Company of Chicago has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.