BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that MyPartsGarage LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MyPartsGarage LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dave Gaber, Partner
Auto Parts & Supplies - New Internet Shopping Auto Parts & Supplies - Custom Wheels/Rims Automotive Parts and Accessories Stores (NAICS: 441310)
Products & Services
This company offers Auto Parts
7675 S Quincy St
Willowbrook, IL 60527 (800) 320-3042 (630) 750-1412 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (630) 750-1412(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered auto parts using their website, which explicitly lists part numbers. These clowns shipped different part numbers, TWICE. Both times they failed to tell me they were shipping something else (later claimed the parts had been superceded). After I found out about the first order I asked about the second one, as it was still in transit. They claimed they shipped the right parts the second time. To my surprise when the second order arrived they had made the same error. Since these were fairly heavy items (over 100lbs of boxes), I had to ship back at my expense ($80). One order was delivered back two weeks ago according to fedex, yet they claim the parts just arrived yesterday. I have got one of the orders money back through paypal. For the second order I'm filing a chargeback. Zero customer service, no email nor order status, ever.
Desired Settlement: ****** and the credit card company is handling the orders chargeback. I want them to pay me $80 for shipping 100lbs (in 5 boxes) of incorrect items.
Business Response: Initial Business Response /* (1000, 5, 2014/06/16) */ To keep this simple the customer placed 2 orders from us one on May 9th and one on May 18th. He supplied a ***** #XXXXXXXXXXXX for the return of the 1 order which we have received and credited his credit card. We have not received a Fedex # for the second order and as of today (6/16/2014 @11:30am) the parts are still not here. Paypal our merchant has decided in our favor on this matter and closed the dispute. If and when the parts are received we will be happy to credit his money back. On another note if you check the ***** number he sent us the total weight of the shipment was 20 lbs not the 100 he has claimed. Initial Consumer Rebuttal /* (3000, 7, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) To keep this simple (since merchant can't understand info entered into paypal): tracking number for first order is XXXXXXXXXXXX, 20lbs. Delivered June 6th. Not refunded yet. Tracking for second order is XXXXXXXXXXXX, 73lbs. This one has been refunded. Merchant not only confuses part numbers, but returns as well. Final Business Response /* (4000, 23, 2014/08/15) */ The parts were not defective, and the screen shot is provided in the attachment for this complaint. Final Consumer Response /* (4200, 11, 2014/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is a screenshot of both paypal disputes. EACH ONE SHOWS THE RIGHT (AND DIFFERENT) TRACKING NUMBER. You were informed of the tracking numbers when the disputes were open. I'm also attaching a printout of the used fedex label that you claim not to have an RGA#, WITH THE RGA number on the first line. In both cases you simply couldn't read and refused to acknowledge you got the parts back. After this being totally your fault, and you failing to timely return my money (haven't got it back yet!), I want you to first acknowledge this as totally your fault and formally apologize. Second, a refund not only for the parts but also $80 for shipping 5 boxes, 100lbs back to you.