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BBB Business Review

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BBB Accredited Business since

J C Whitney & Co.

Phone: (866) 529-5530 Fax: (815) 667-7888 View Additional Phone Numbers 761 Progress Pkwy, La Salle, IL 61301 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that J C Whitney & Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J C Whitney & Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 131 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 14
Problems with Product/Service 79
Total Closed Complaints 131

Customer Reviews Summary Read customer reviews

9 Customer Reviews on J C Whitney & Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 9

Additional Information

BBB file opened: March 01, 1965 Business started: 01/01/1915 Business started locally: 01/01/1915 Business incorporated 04/07/1938 in DE
Type of Entity


Business Management
Ms. Donna Pallotti, Accts Rec Manager
Contact Information
Principal: Ms. Donna Pallotti, Accts Rec Manager
Number of Employees


Business Category

Auto Parts & Supplies - New Auto Radios & Stereos - Sales & Repair Brake Service Equipment Campers - Supplies & Parts Camping Equipment Fuel Injection Equipment Motorcycles - Supplies & Parts Spark Plugs Windshield Wipers Auto Accessories Auto Hand & Foot Controls Auto Seat Covers, Tops & Upholstery Engines - Fuel Injection Service & Parts Engines - Fuel Conversion Differentials - Automobile Auto Parts & Supplies - Custom Wheels/Rims Auto Perform, Race & Sport Equipment Auto Repair & Service - Equipment & Supplies Engines - Supplies, Equipment & Parts Brakes - Manufacturers & Distributors Alternators & Generators - Retail Audio-Visual Equipment - Dealers Audio-Visual Equipment - Supplies & Parts Auto Air Conditioning Equipment Auto Alarms & Security Systems Auto Bumpers, Guards & Grilles Auto Electric Equipment Auto Floor Coverings Automotive Parts and Accessories Stores (NAICS: 441310)

Customer Review Rating plus BBB Rating Summary

J C Whitney & Co. has received 3.83 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.