BBB Business Review

Is this your Business?

BBB Accredited Business since 02/01/2012

Cars.com (Headquarters)

Phone: (312) 601-5000Fax: (312) 601-5755175 West Jackson, 8th Floor, ChicagoIL 60604-2947 Send email to Cars.comView Additional Web Addresses

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Description

Cars.com is a online destination for car shoppers that offers information to help buyers on what to buy, where to buy and how much to pay for a car. This company serves a national audience as well as consumers throughout the Chicagoland area, including in Arlington Heights, Buffalo Grove, Elk Grove Village, Carol Stream, Lombard, Villa Park, Rockford, DeKalb, Rolling Meadows, Des Plaines, Mt Prospect, Prospect Heights, Evanston, Skokie, Niles, Lake Zurich, Crystal Lake, St Charles, Batavia, Geneva, Burlington, Bensenville, Bolingbrook, Romeoville, Lake Forest, Glencoe, Glenview, Lincolnwood, Highland Park, Deerfield, Aurora, McHenry, Winthrop Harbor, Zion, and Park Ridge. Cars.com puts car buyers in control of their shopping process with information they need to make stress-free buying decisions.

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BBB Accreditation

A BBB Accredited Business since 02/01/2012

BBB has determined that Cars.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Cars.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

20 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues10
Problems with Product / Service10
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cars.com

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 06/19/2001Business started: 12/31/1998
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Dan Jauernig (President, CEO)Mr. Dick Burke (Sr. VP Admin & Corp. Dev.)Mr. Kevin Doyle (Sr. VP & GM, Apartments.com)Mr. Mitch Golub (Sr. VP & President of Cars.com)
Business Category

Auto Listing Service, Auto Dealers - Used Cars, Auto Dealers - New Cars, Auto Dealers - Antique & Classic

Alternate Business Names
PickUpTrucks.com, NewCars.com, Auto.com
Industry Tips
Contracts
Lemon Law Facts

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.