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BBB Accredited Business since 02/01/2012
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Cars.com is a online destination for car shoppers that offers information to help buyers on what to buy, where to buy and how much to pay for a car. This company serves a national audience as well as consumers throughout the Chicagoland area, including in Arlington Heights, Buffalo Grove, Elk Grove Village, Carol Stream, Lombard, Villa Park, Rockford, DeKalb, Rolling Meadows, Des Plaines, Mt Prospect, Prospect Heights, Evanston, Skokie, Niles, Lake Zurich, Crystal Lake, St Charles, Batavia, Geneva, Burlington, Bensenville, Bolingbrook, Romeoville, Lake Forest, Glencoe, Glenview, Lincolnwood, Highland Park, Deerfield, Aurora, McHenry, Winthrop Harbor, Zion, and Park Ridge. Cars.com puts car buyers in control of their shopping process with information they need to make stress-free buying decisions.
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A BBB Accredited Business since 02/01/2012
BBB has determined that Cars.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Cars.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 21 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||10|
|Problems with Product / Service||10|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||20|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Cars.com
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Dan Jauernig (President, CEO)Mr. Dick Burke (Sr. VP Admin & Corp. Dev.)Mr. Kevin Doyle (Sr. VP & GM, Apartments.com)Mr. Mitch Golub (Sr. VP & President of Cars.com)
Auto Listing Service, Auto Dealers - Used Cars, Auto Dealers - New Cars, Auto Dealers - Antique & Classic
Alternate Business NamesPickUpTrucks.com, NewCars.com, Auto.com
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