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BBB Accredited Business since

Cars.com

Phone: (312) 601-5000 Fax: (312) 601-5755 175 West Jackson  8th Floor, Chicago, IL 60604 View Additional Email Addresses http://www.cars.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Cars.com is a online destination for car shoppers that offers information to help buyers on what to buy, where to buy and how much to pay for a car. This company serves a national audience as well as consumers throughout the Chicagoland area, including in Arlington Heights, Buffalo Grove, Elk Grove Village, Carol Stream, Lombard, Villa Park, Rockford, DeKalb, Rolling Meadows, Des Plaines, Mt Prospect, Prospect Heights, Evanston, Skokie, Niles, Lake Zurich, Crystal Lake, St Charles, Batavia, Geneva, Burlington, Bensenville, Bolingbrook, Romeoville, Lake Forest, Glencoe, Glenview, Lincolnwood, Highland Park, Deerfield, Aurora, McHenry, Winthrop Harbor, Zion, and Park Ridge. Cars.com puts car buyers in control of their shopping process with information they need to make stress-free buying decisions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cars.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cars.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Cars.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: June 19, 2001 Business started: 12/31/1998 Business started locally: 12/31/1998 Business incorporated 10/03/2001 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Alex Vetter, President, CEO Mr. Robert Gallagher, CFO
Contact Information
Customer Contact: Mr. Mark Kraft
Principal: Mr. Alex Vetter, President, CEO
Business Category

Auto Listing Service Auto Dealers - Antique & Classic Auto Dealers - New Cars Auto Dealers - Used Cars Directory and Mailing List Publishers (NAICS: 511140)

Alternate Business Names
Auto.com NewCars.com PickUpTrucks.com

Customer Review Rating plus BBB Rating Summary

Cars.com has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.