Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Wilkins Hyundai & Mazda

Phone: (630) 279-3000 Fax: (630) 832-5175 750 N York St, Elmhurst, IL 60126 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Wilkins Hyundai & Mazda is an auto dealer for Hyundai and Mazda vehicles. This dealership operates in the Elmhurst and western Chicago suburban area including Bensenville, Franklin Par, Addison, Lombard, Villa Park, Wheaton, Naperville, Bloomingdale, Oak Brook, Hinsdale, Willowbrook, Downers Grove, Berkeley, Bellwood, Oak Park, Elmwood Park, Berwyn, Cicero, Burbank, La Grange, Des Plaines, Elk Grove Village, Rosemont, O'Hare, and Schaumburg. This dealer also offers repair and service for all vehicles sold, Hyundai and Mazda service, it sells hybrid and new vehicles, and offers financing consulting and car loan application.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wilkins Hyundai & Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Wilkins Hyundai & Mazda include:

  • 7 complaint(s) filed against business

Factors that raised the rating for Wilkins Hyundai & Mazda include:

  • Length of time business has been operating
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilkins Hyundai & Mazda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 06, 2009 Business started: 06/27/1983 Business started locally: 06/27/1983 Business incorporated 06/27/1983 in IL
Type of Entity


Business Management
Mr. Tom Wilkins, President
Contact Information
Principal: Mr. Tom Wilkins, President
Number of Employees


Business Category

Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Renting & Leasing Auto Repair & Service Auto Repair & Service - Airbags Auto Repair - Maintenance Auto Dealers - Hybrid Vehicles Auto Repair & Service - Equipment & Supplies Auto Appraisers Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)

Alternate Business Names
Wilkins Mazda

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.