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          Town & Country Motors has 1 locations, listed below.

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            Business ProfileforTown & Country Motors

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/20/2019

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Town & Country Motors is a used car dealership. This company is located in Steger, IL, and serves the southern Chicago suburbs including Homewood, Flossmoor, Harvey, Thornton, Sauk Village, Lynwood, Park Forest, Blue Island, Tinley Park, Frankfort Square, Frankfort, University Park, Joliet, Crete, Dolton, Calumet City, Burnham, Orland Park, Orland Hills, Monee, Goodenow, Beecher, Markham, and Country Club Hills. This dealership sells used vehicles and offers financing assistance, used automotive appraisal, auto listing, and free auto insurance quotes from partnered insurance brands.

            Products & Services

            This company offers Used Vehicle Sales & Services.

            Business Details

            BBB File Opened:
            1/1/2000
            Years in Business:
            28
            Business Started:
            3/6/1996
            Business Started Locally:
            3/6/1996
            Accredited Since:
            9/20/2019
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Michael Fresso, President/Owner
            Contact Information

            Principal

            • Mr. Michael Fresso, President/Owner

            Customer Contact

            • Mr. Michael Fresso, President/Owner
            Additional Contact Information

            Fax Numbers

            • (708) 756-2277
              Primary Fax

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/30/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            PURCHASED A VEHICLE THAT WAS LEAKING GAS AND BACK BED WAS RUSTED AND HAD COVERED WITH PLASTIC I WANT MY MONEY BACK
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brandon W

            08/19/2022

            I do not recommend this car lot to nobody me and my son brought a car from here like 03/09/22 on 03/12/22 my son had to get the car towed off the express way cause the car broke down so we had it towed to the nearest car shop to see what was the problem they told us the motor locked so we contact town & country motors cause this where we just bought the vehicle from so now they had the car towed back to they lot he say he gonna have his mechanic look at it so now 2 weeks go pass we have to contact ****************************** motors cause they haven't reached out to us me and **** on the phone talking we have to give him **** for a new motor no my thing is we just gave him **** for the car so now the car just sitting we said for get we would just get it fix and not shop here anymore so now we give him the **** for the motor to be dropped 4 weeks go past we haven't heard from him so now we calling trying to figure out what's going on so now **** finally send the car to his mechanic they supposed to put a new motor in so now we get the car back 4 days later the car breaks down again and we instantly reached out to **** ***************************** motor **** was supposed to send it back to the shop but no one has been answering from my number because he had no plans of helping he got over on me and my son from the get go he sold us a lemon that we didn't even ride of 10 days total this is not a good business owner and he was very rude so me and my son is out of like $6000 font even want to give it a star but I have to so I can leave this review

            Town & Country Motors Response

            09/08/2022

            To Whom it may concern, ******* purchased a ****** Maxima from **. ******* had every right to fully inspect the car before purchase but after test driving it he agreed to purchase the vehicle as-is no warranty. His mother called us and mentioned the car was at the shop and they said it needed a motor, we had the car towed to us so we could see for ourself, the shop who initially diagnosed it said it needed a timing chain blew and it was cheaper to replace the motor rather then replace the timing chain. After we had a mechanic check it out, he said the same thing the other shop said. While the vehicle was sold as-is, we did try to help the customer out by splitting the cost of the repair. ******* agreed to it, and we searched for motor. After ******* came and paid his half of the repair we scheduled it with the guy and told ******* it will be a couple weeks and it will be ready. While it took longer then expected to complete the job, we agreed to give him a loaner for the weekend until his car would be ready for pickup. During that time he came to pick up his loaner, his mother was with him and created a scene by ******* and being unprofessional. We tried to explain to her that the vehicle did not show any signs of issues at the time of purchase and ******* was satisfied when he agreed to purchase, it was sold as-is, and the lemon law does not apply to said vehicle. While it was an unfortunate situation we felt it was fair to split the cost, when we didnt have to do anything but felt it was right to do so. After the motor job was done, the shop said it needed a front and middle catalytic converter, so we replaced them, without charging the customer. When ******* pickup the vehicle the shop owner and employees said when he pulled off he floored it like it was a race car and called it to warn us that if that's the way he's gonna be driving it then it will not last long. Sure enough about a week later, ******* calls us and says his car broke down so we sent a tow and towed it to the shop. A day later the mechanic called us and said there was a big hole on the side of the motor, that was more then likely caused by too much torque when acerating/driving it excessively. His employees claim that they seen him multiple times around town racing etc. Therefore when the car originally broke down the first time it might have been a result of driving it excessively.

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