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BBB Business Review

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BBB Accredited Business since

The Import Auto Gallery

Phone: (630) 458-4450 Fax: (630) 458-4454 754 Annoreno Dr, Addison, IL 60101 View Additional Email Addresses http://theimportautogallery.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Import Auto Gallery is an auto dealership specializing in used cars of a variety of makes and models. This company serves the northwest suburbs of Chicago, including Villa Park, Lombard, Glendale Heights, Glen Ellyn, Bloomingdale, Medinah, Roselle, Itasca, Wood Dale, Bensenville, Franklin Park, Northlake, Stone Park, Berkeley, Bellwood, Hillside, Elmhurst, Oakbrook Terrace, Carol Stream, Elk Grove Village, Rosemont, Schiller Park, Wheaton, Winfield, Schaumburg, Rosemont, Norridge, River Grove, Elmwood Park, Des Plaines, and Melrose Park. This company sells used cars, both foreign and domestic. Cars range in model year from 1954 to 2013 and includes cars from Acura, Audi, Austin Healy, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Honda, Hummer, Hyundai, Infiniti, Jaguar, Jeep, Land Rover, Lexus, Lincoln, Maserati, Mercedes-Benz, MINI, Mitsubishi, Nissan, Oldsmobile, Pontiac, Porsche, Saab, Scion, Subaru, Toyota, and Volkswagen. Cars range in price from under $5,000 to over $45,000, and vary in mileage from under 20,000 to over 80,000. Both manual and automatic transmission are available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Import Auto Gallery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Import Auto Gallery include:

  • 22 complaint(s) filed against business

Factors that raised the rating for The Import Auto Gallery include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Import Auto Gallery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 03, 2012 Business started: 05/18/2009 Business started locally: 05/18/2009 Business incorporated 05/18/2009 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Perry Szot Mr. Tony Fontela, Owner
Contact Information
Principal: Mr. Perry Szot
Business Category

Auto Dealers - Used Cars Auto Dealers - Hybrid Vehicles Auto Dealers - Antique & Classic Used Car Dealers (NAICS: 441120)


Customer Review Rating plus BBB Rating Summary

The Import Auto Gallery has received 3.23 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.