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BBB Accredited Business since

S & M Auto Sales

Phone: (773) 847-4301 Fax: (773) 434-9191 4301 S Kedzie Ave, Chicago, IL 60632 http://www.sandmauto.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that S & M Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for S & M Auto Sales include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on S & M Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 16, 2005 Business started: 01/01/1996 Business started locally: 01/01/1996 Business incorporated 01/25/1996 in
Type of Entity

Corporation

Business Management
Mr. Mohammad Ihmoud, General Manager Mr. Jack Falamah, General Manager
Contact Information
Principal: Mr. Mohammad Ihmoud, General Manager
Business Category

Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)


Additional Locations

  • 4301 S Kedzie Ave

    Chicago, IL 60632 (773) 847-4301

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/29/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: yo saque este carro el sabado 18 de abril 2015 en pagos, pero estaba desconpuesto.Domingo 19 de abril, 2015 el encargado me dijo que regresara con el carro el dia martes 21 de abril 2015 y desde entonces ellos tienen el carro en su pocicion. Product_Or_Service: 04-18-2015 Account_Number: 4196 ---------------------------------------------- Translated by http://www.spanishdict.com/translation I take this truck on Saturday 18 April 2015 in payments, but it was desconpuesto. Sunday, April 19, 2015 the manager told me to come back with the truck the day Tuesday 21 of April 2015 and since then they have the truck in its setting.

Desired Settlement: DesiredSettlementID: Refund Deseo que S&M Auto Sales me debuelba mi dinero! ----------------------------------------------- Translated by http://www.spanishdict.com/translation Desire for S & M Auto Sales I refund my money!

Business Response: Initial Business Response /* (1000, 5, 2015/06/16) */ Contact Name and Title: ***** ********* Contact Phone: XXX-XXX-XXXX Contact Email: *********@yahoo.com To whom it may concern: S & M Auto Brokers, Inc. has taken care of Ms. ******'s issues. She came to our Kedzie location yesterday June 15, 2015. We switched vehicles for her. She is now driving a different vehicle and is satisfied. Please feel free to call us with any questions that you may have at XXX-XXX-XXXX. Thank you S & M Auto Brokers, Inc.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on S & M Auto Sales
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)