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BBB Accredited Business since

New York Auto Sales

Phone: (630) 898-6200 Fax: (630) 898-0941 1530 E New York St, Aurora, IL 60505 http://www.newyorkauto1530.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that New York Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New York Auto Sales include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on New York Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 27, 1996 Business started: 06/01/1992 Business started locally: 06/01/1992 Business incorporated 10/03/1995 in IL
Type of Entity

Corporation

Business Management
Mr. Mike Setork, President
Contact Information
Principal: Mr. Mike Setork, President
Business Category

Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)

Alternate Business Names
Auto Cycle Center Inc.

Additional Locations

  • 1530 E New York St

    Aurora, IL 60505 (630) 898-6200

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was going to buy a truck and went to sign contract and then can't truck home. Sales man said that I would have to wait to pick up the truck. They sell vehicles that are wrecked and all damage. They are known for buying wrecked vehicles and fixing them in house and all

Desired Settlement: I just want the truck that I was approved for

Business Response: Initial Business Response /* (1000, 5, 2013/11/21) */ MR. ******* was offered to take delivery of the vehicle once the financing is done due to his luck of credit and or deposit the finance company was asking for documentation that Mr. ******* couldn't produce at the moment we are willing to help Mr. ******* with his financing but we have to do it at the finance terms. We can olso provide Mr. ******* a copy of Carfax on the vehicle he liked or any other vehicle he likes. Final Consumer Response /* (4200, 11, 2013/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can not accept there proposed resolution due to the fact that they are lying and giving you false info. I will plan to file a law suit if they get away with breaking the law. They sell veh with bad tires and cracked windshield. The state law says no dealer can sell a veh with a bad windshield and bald tires. There reviews online say all but bad things about them and they also claim to have you bought by banks and they really don't. They sell bad veh. Final Business Response /* (4000, 9, 2013/12/02) */ we are sorry if things didn't work out for mr. ******* at our dealership but we can't not deliver a car to customer without banks stipulations if mr ******* still in the market for a car we can still help him as long he can provide all stipulations at time of delivery. thanks New York Auto Sales Management

8/23/2013 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on New York Auto Sales
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)