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          Mike Haggerty Buick GMC, Inc. has 1 locations, listed below.

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            Business ProfileforMike Haggerty Buick GMC, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2011

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers Auto Service, Sales & Parts

            Business Details

            BBB File Opened:
            6/22/1988
            Years in Business:
            35
            Business Started:
            5/2/1988
            Business Started Locally:
            5/2/1988
            Business Incorporated:
            5/20/1975
            Accredited Since:
            4/1/2011
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael D Haggerty, President
            • Mr. Dick Haggerty, Owner
            • Mr. Patrick Cunningham, ?Sales Manager
            Contact Information

            Principal

            • Mr. Michael D Haggerty, President
            • Mr. Dick Haggerty, Owner
            • Mr. Patrick Cunningham, ?Sales Manager

            Customer Contact

            • Mr. Patrick Cunningham, ?Sales Manager
            Additional Contact Information

            Fax Numbers

            • (708) 423-1630
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/14/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            On Thursday August the 10th I went to **** Haggerty ******** Buick dealership and place an application on a car 2012-2011 Cadillac on Friday August 12th I was told to give a $500 deposit to hold the car I gave the company $500 to hold the car and filled out an application and the company signed it and sent it to my credit bureau for approval on Saturday 8:12/2023 I learned that the vehicle have been sold and paid for by another person so they sold the car to me I signed for it they gave me a bill of sale and was waiting the approval of the credit union which would have approved it 8:14/ 2023 **** was my salesperson who seem very concerned about me getting the car I text drove the car the ger know I text drove it the financing manager is **** he was the one that signed the bill of sale for me to purchase the car and on Saturday August the 12th 2023 the general manager ***************************** offered to give me back my $500 deposit I told him I put that down for the car and he told me that my sales person was misinformed that $500 deposit was not to hold the car I explained that I put in the application it was signed by the manager and that's sent over to the credit union so I could purchase the car I don't understand he kept saying he had to give me my $500 the car was sold I took my $500 and my hurt feelings and left the car dealership I could not believe how I was treated by the general manager ******************************** and the the manager finance manager wanting me to believe that the $500 was not to hold the car I asked to speak to the owner Mr **** Haggerty he wasn't available I asked to speak to ***************************** the manager told me that he was her boss and she could do nothing I was very very hurt that I believe that I would have the first chance very polite and astute to what he was telling me to put the $500 down to hold the car I feel that I was given a shady deal and not respected and not considered and discriminated against because I didn't take the car the same day
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lameshia B.

            01/14/2023

            The extended warranty company was billed almost $4000 for a repeated problem that they never fixed. My vehicle was in their possession from November 22, 2022 -December 9, 2022 and December 13, 2022 - December 27, 2022 for the exact same noise. Noise that generates only when the car is put into reverse and the steering wheel is turned to the right. With the frustration and being told it's time to purchase another vehicle. The advisor at the new dealership 1/6/2023 stated that my car should have not been returned to me in that condition due to it being a safety hazard.As a customer within the past year I have never experience so much agony, deceit and inadequate service. The service advisors are not to be at fault because their job is clearly to advise. They are not the certified technicians for the vehicle repairs. ************************* did that to the best of his knowledge.The services were not performed adequately and there is no accountabilty for the mishap.This problem could have been resolved, but I have yet to hear from anyone on their managerial team. Enough is enough! As a woman I feel that I was taken advantage of and overlooked. After reaching out to ************** directly to complain about this experience I was told that I would receive a call from Haggerty within 72 hours. No one ever reached out to apologize or even to see how this problem could be resolved. **** Haggerty service communicated through ************** that they already sent me a refund check (have not received anything as of yet) for my warranty deposit and they would like for me to call and confirm my home address. I called on yesterday and once again no manager would speak to me. Hopefully this information can help someone else with making a decision prior to choosing **** Haggerty for any of their car service repairs.

            Local BBB

            BBB of Chicago & Northern Illinois

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