Business ProfileforMcGrath City Hyundai

My name is ***********************, I purchased a new Hyundai Santa Fe SEL AWD 2023 from McGrath City Hyundai on 10/25/2023. Unfortunately, shortly after purchasing the vehicle, it began experiencing electrical issues, necessitating multiple repairs at the service center, totaling more than 90 days of downtime. Accordingly, on 01/11/2024, I received an email from Hyundai Motor America indicating that my vehicle is qualified for Manufacturer Repurchase under ******** Lemon Law. On 01/25/2024, I received from Hyundai Motor America the manufacturer repurchase offer letter and the release agreement, which I signed and sent back to Hyundai Motor America. On 03/02/24, I surrendered the vehicle to Hyundai Motor America at McGrath City Hyundai service center. On 03/18/24, Hyundai Finance confirmed that the retail installment contract was paid in full by Hyundai Motor America. Now, I am in the process of seeking a refund for the paid Sales Taxes, Hyundai Motor America provided me with an ST-556-X Form to submit to McGrath City Hyundai to file online and refund the Sales Tax. Upon consulting with the ******** ********** of ******** I was informed that the dealership is responsible for refunding the Sales Tax since it was initially paid by them. Accordingly, I have reached out to *******************, the Finance Manager at McGrath City, for assistance with this matter. Initially, he assured me that the refund process would be handled by McGrath City. Unfortunately, last week he informed me that McGrath City Finance team is unsure of how to proceed. Despite my attempts to communicate via email, phone calls, and texts, I have not received any further feedback from him, and I dont know what I should do. I kindly request your intervention and support in resolving this issue promptly so that I receive the Sales Tax refund owed to me. Thank you for your attention to this matter.