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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Martin Chevrolet of Crystal Lake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Martin Chevrolet of Crystal Lake include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Dan Hoyland, Owner Mr. Todd Martin, Owner
Related BusinessesMartin Nissan
Auto Dealers - Used Cars Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)
Alternate Business NamesMartin Chevrolet of Crystal Lake, Inc. Martin Chevrolet, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5220 Northwest Hwy
Crystal Lake, IL 60014 Directions
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Additional Phone Numbers
- (855) 395-9588(Phone)
- (855) 395-9587(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/5/2016||Billing/Collection Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I came Friday evening to look at the car. In the test drive we noticed it pulled to the right. During negotiations I offered $14,600 for the car "as is" and the sales manager took it to the back, filled one tire with air and test drove it telling us everything seemed fine and it didn't pull. We got the car for $14,700 ($200 off the asking price, or 1.3%) and before signing papers I asked what we would do if the car still pulled to the right. The sales person said "oh, just call us." Now the car still pulls. We were told we would get a call from the sales manager. Two weeks later I e-mailed again and was told the manager won't call us because we got a "steep discount" and that they are not willing to look at the alignment.
Desired Settlement: I would like the business to pay for a realignment of the tires at the business of our choice since they have repeatedly refused to help us.
Business Response: Initial Business Response /* (1000, 5, 2013/10/28) */ Good afternoon, After speaking to the sales consultant and the manager that assisted I am told that the customer and her husband were OK with the sale price of $14,700 (discounted price) and they would take care of the alignment, if it was needed, in Wisconsin. The sales consultant said she never said to "just call us" if the alignment issue came back because they negotiated the alignment with the customer the night of the sale. I will call the customer personally and discuss the issue. *** ******* Vice President Martin Chevrolet in Crystal Lake 815.459.4000 dealership ********@******-chevy.com Final Consumer Response /* (2000, 15, 2013/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it took months of delay, I was called by the owner of the business. He was courteous and took responsibility for the quality of his product and the actions of his employees. He accepted my request for an alignment to be completed at a local place and promptly mailed the check for the cost. Final Business Response /* (4000, 13, 2013/12/23) */
Customer Reviews Summary