Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Martin Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMartin Chevrolet

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    5220 Northwest Hwy, Crystal Lake, IL 60014-8010
    BBB File Opened:
    9/25/2012
    Years in Business:
    11
    Business Started:
    6/4/2012
    Business Started Locally:
    6/4/2012
    Business Incorporated:
    6/4/2012
    Accredited Since:
    8/1/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • Martin Chevrolet of Crystal Lake, Inc.
    Business Management
    • Mr. Todd Martin, Owner
    • Mr. Dan Hoyland, Vice President/General Manager
    Contact Information

    Principal

    • Mr. Dan Hoyland, Vice President/General Manager

    Customer Contact

    • Mr. Dan Hoyland, Vice President/General Manager
    Additional Contact Information

    Fax Numbers

    • (815) 444-6523
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In June 29,2023 I purchased a car did not take possesion of it until 07/11-07/13 do to the seats the van was supposed to have werent in the car and were being brought in via delivery per the dealership for installment. On July 27 th with written notice I returned the car, I saw the car was a lemon, when it would rain the car was soaked in the inside and it would flood. The driver side fron tire was not holding air, the transmission was slipping when the wheel was fully turned it made a loud scrapping sound, and the 12 seats I was guaranteed were never given so I brought the car back regarding the lemon law talked to ***** per **** the law does not apply he offered to find a alternate car and borrowed me a temporary car. No Vans were ever found and I was given the same exact car back and I was told if I took the van back the dealership would make the car payments for the time I did not have the car. On or about the week of 09/11/23 they returned the car back to me. Per Phil ********** was fixed and though the seats were missing and I was guaranteed they were taking care of payment. 09.25.23 I left to see that they had repoed my car. The dealership kept my down payment and never did anything on there end to call the bank to make them aware the dealership had my car in there posession and that they were going to cover the time frame the car was not in my possesion.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jesus L

    1 star

    12/14/2023

    I was lied to from the first day I purchased a used vehicle and don't the lie the vehicle started on fire with my entire family in it and now similar issue came up and they said they would not fix and I purchased vehicle 3 months ago

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.