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          Lucky Motors has 1 locations, listed below.

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            Business ProfileforLucky Motors

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.8/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/29/2023

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            LuckyMotors.com is an automotive dealership specializing in used vehicles from a variety of manufacturers foreign and domestic. This company provides worldwide delivery of their cars, and also has a physical location in the western suburbs of Chicago. They also have a full-service auto repair shop. 

            Products & Services

            Used Cars, Pre-Owned Vehicles, Boats, Trucks, Pre-Owned Vehicles, Luxury Vehicles, Trailers, Pre-Owned Vehicles, Boats, Trucks, Pre-Owned Vehicles, Luxury Vehicles, Trailers

            Business Details

            BBB File Opened:
            11/26/2007
            Years in Business:
            16
            Business Started:
            4/3/2007
            Business Started Locally:
            4/3/2007
            Business Incorporated:
            4/3/2007
            Accredited Since:
            9/29/2023
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lucky Motors, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Christopher Wright, Vice President
            Contact Information

            Principal

            • Mr. Christopher Wright, Vice President

            Customer Contact

            • Mr. Christopher Wright, Vice President

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/21/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Purchased a vehicle from Lucky Motors and the engine light came on within the first week which I thought was needing an oil change. Change the oil light did not go out have had .Purchased a vehicle from Lucky Motors and the engine light came on within the first week which I thought was needing an oil change. Changed the oil light did not go out have had it initially diagnosed as a fuel pressure issue and had the fuel pump replaced at a cost of $1500. Then the engine light came back on and had it diagnosed at an Audi dealership that it needs a timing chain. At the dealership request. I got another diagnosis at a cheaper repair center and they said it needs a timing chain. The dealership is asking for $3500 And the local shop is asking $2500 for the timing chain. I informed the dealership of all of my issues but have had poor responses and delays. The warranty for internals is 15 days and they were informed that there was an issue with the car within that timeframe. Turned out later that it needed the timing chain. I am only asking for the $2500 to change the timing chain and they then offered $500 to fix it . I am looking at $4500 in repairs within the first month of ownership and cannot use the vehicle. Please help me resolve.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brino B

            11/04/2023

            Hi I had saw a nice car from the web an talking with ***** an *** *** they told me that the car was it fabulous condition an just needed to be driven so I bought the car when car was delivered it had already issues but not starting an when it did the clutch on the car would ingage in gear put it in reverse it grind I contact the dealership an they say it was good so next day I try to engage it an the brakes would not stop the car an I haven't heard back from them like they told me they call me back on Monday so far I haven't heard anything back so far I have a lemon car the need a transmission brakes belts an ac dont even work so i spend 12k on the car an it dont even run right an the pic dont look like the car on the web hope to get my money back from them so far i spend 1000 just for brakes belts and not including it need a transmission people don't buy any cars from this company your just get the finger an they tell you thire busy with customers instead talking to you about the issue

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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