Business ProfileforLansing Auto

They went through my car that was towed there after an accident and stole EVERYTHING I called to ask if we can come and get our belongings out of my car just a couple days after it was taken there and they said no, they needed the at-fault parties insurance to call them. I was told 3x by the insurance company they had already called them and we could go get our stuff. So I called Lansing Auto back and the guy, I believe his name was ****, asked what I was needing to get. I gave him a very short, general list of items including our carseats, a wallet, and said my husband had important papers and other things he needed from the car (he couldn't grab anything after the accident.) Then he said we could come get our stuff out of our car.My husband went there not even 15 minutes later and the guy said "I got your car seats out of the car, but couldn't find the wallet." I NEVER gave him permission to go through my car. He then refused to let my husband go see the car and get our stuff from it saying he never heard from the insurance company. My husband said we had an estimate from them scheduled through the insurance company and the guy said he told them he couldn't get it done until September (this was in JULY!). Someone smashed the window, tried prying our trunk open with a crowbar, and stole everything out of the car then vacuumed it out after. ***** called to tell me that happened or anything either. We didn't find out until after the car was transported to a salvage yard (1.5 months later).The insurance company did an in-person inspection and the photos from the estimate while on Lansing Auto's property include the window missing and nothing inside of the car. The window was intact after the accident when it was towed to the yard, and our trunk did not have crowbar marks. Such a disgrace of a company. I am missing about $5,000 worth of items.