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Consumer Complaints

This Business is not BBB Accredited

JD Byrider - Downers Grove

Phone: (708) 956-7700Fax: (708) 317-5787

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Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues2
Problems with Product / Service2
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints5

Complaint Breakdown by Resolution

Complaint Resolution Log (5)BBB Closure Definitions
11/18/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: Unauthorized credit card charges

Complaint: The sales rep ******** ********* charged my parents credit card ***** ****** **** ***** for a payment of $****** on ********* that I didn't authorize on their ******** card. She refuses to acknowledge this act, as it being illegal. I have never dealt with unprofessional people before, until now, That's stealing. The number I have for her is XXX-XXX-XXXX

Initial Business Response
Contact Name and Title: ******* *******
Contact Phone: XXX-XXX-XXXX
The payment was reversed as requested by the customer.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
My parents have changed their account number which includes their debit card. So with that being said how are they to receive their refund on a card that doesn't exist? Also I have asked if they could just send a check to their address, they refused!! Said they weren't issuing any refund in that manner, and none at all. My parents refuse to give up their info at this time since, this has occurred, which is why I requested a mail- order refund.

Final Business Response
I have a call into the customer. It is my understanding that the credit has been issued and this is resolved. She has not expressed her dissatisfaction to us.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

04/25/2014Problems with Product / Service
04/24/2012Problems with Product / Service
01/23/2012Billing / Collection Issues
04/21/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Sales presentation used dishonest sales practices

Complaint: I went to JD Byrider in Berwyn to see what my options were to buy a vehicle with bad credit. I met with ****** *********** and he stated that amongst the 20+ vehicles they had on the lot at that time I would only be approved for a 2005 chevy Colorado pick up truck-had 111,100 miles on it for a little over $11,000 with 24% interest-Kelly Blue book values this truck at about $7,000.Also they told me I could get a vehicle with no money down before I got there. I had to make an agreement that I would pay $600 every 2 weeks to make the down payment of $1200. Then make payments of $183.00 every 2 weeks until I paid of the vehicle which would add up to over $18,000. They also gave me passenger license plates for the truck which in IL. requires B plates-I called ****** on my way home with the truck and told him he said I did not need B plates. I checked the IL states laws and called him back twice-and still he stated I did not need the b plates. I received a letter from the Sec. of State stating I need new B plates I took the letter to the dealer and have asked them multiple times to fix this situation, and they have not still to this day-I have received tickets for their mistakes. They are taking advantage of good people that are trying to make good with their credit trying. These companies like this are an outrage and there should be more laws against over charging this much on a 9 yr. old vehicle with that may miles on it with such a high interest percentage. Not only that they need to have more morals and not lie to consumers stating that they are only approved for the most expensive vehicle on the lot amongst 20+ other smaller compact vehicles-this is what Dewone Westerfield told me. I will also be taking further action to get this situation resolved.

Initial Business Response
Contact Name and Title: ******* ********
Contact Phone: XXX-XXX-XXXX
Contact Email: ********@jdbyrider.com
Ms. ***** ****** purchased a 2005 Chevrolet Colorado from J.D. Byrider ("JDB" or "Dealership") in Berwyn, IL on June 19, 2013. JDB acknowledges that a passenger ***** was issued when in fact the vehicle required a Truck B plate. Upon being alerted to this issue by Ms. ****** on October 11, 2013, JDB offered to reimburse the customer for the cost of getting the new plates upon presentation of the receipt for the issuance of new plates for the vehicle. Ms. ****** did not return to the Dealership with the receipts so no reimbursement was issued.
On February 14th Ms. ****** informed JDB that she received a ticket for displaying incorrect plates. JDB offered to reimburse Ms. ****** for the ticket which she accepted.
JDB feels it has made every effort to accommodate Ms. ****** but at his point feels it is her responsibility to properly register the vehicle and obtain the correct license plates.


Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
I notified the sales person ******* and the managers at JDB regarding my plate issue on my way home from the dealership after purchasing the vehicle. ****** on more than 2 occasions as well as *** from JDB stated that I DID NOT need B Plates for my truck. When I brought in the letter from the Sec. of State-the dealership told me to purchase the correct plates and that they would reimburse me, I do not have the $$ for this being that I am required to pay $366 a month for the truck, I also can not take time off of work to get these replaced when by right they should have taken care of this after I contacted them the first time on my way home with the vehicle. I have even asked if I could take my car payment of $183 and purchase the replacement plates and they refused to let me. I have brought this truck in 3 times to have things fixed that were never taken care of until now, I brought my truck in to have the Blower fixed 3 times even left it for 3 days finally fixed and then had no heat they failed to reconnect it the proper way-how do you call the customer and state that their car is ready, fixed to come pick it up with no heat when it's 19 degrees outside on a Friday night was told there were no loaner vehicles, but by Saturday morning a loaner vehicle magically appeared. Other than the Plates I am being way over charged for this Truck-I was told by ****** that it was the only vehicle I was approved for, and when I asked if it was the most expensive one on the lot he said yes-to me this is bad sales practices, and I feel that I have been taken advantage of due to the fact that there are not many options out there. There were more than 20 other vehicles on the lot some were cheaper than the truck I was sold, but I could not even get the sales person ****** to show me anything else other then the 2005 Chevy Colorado Truck. If you check the *** price on this vehicle it is only worth used retail sales price maybe $7000-the point here is I was lied to and taken advantage of and basically forced into purchasing this way over priced truck that in the end will cost me way over $18,000, when I could have purchased something cheaper but because the sales person wanted a huge commission decided that I definitely would not be approved for anything cheaper than a 9 yr. old truck with over 111,000 miles for over $11,000 I am ************ didn't even try to see if I could be approved for another vehicle he did not have me apply for anything else other than this truck, would not even show me anything else other than the Chevy Colorado. As you can see from the companies response all they were concerned about was the fact that I was issued the wrong Plates for the vehicle-not that ****** told me that I was not approved for a cheaper vehicle when they had plenty of vehicles to choose from on the lot that is bad sales practices to have someone who could not afford to pay 366 a month for a vehicle and basically force them into it-because they were told that they have no other options available to them.

Final Business Response
At this time JDB stands by the last response we issued in regards to Ms. ***** ******'s concerns.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
If that is your companies 2nd response only to respond to the inquiry of the License plate being issued incorrect on your behalf then you have a very poor judgment of what it is to be in any type of a Customer Service Position! Also I have brought my truck in numerous times to have oil changes I have requested that your service dept. please top off all of my required fuels-and they have not on every single occasion. My brake light is now on when I accelerate my engine shakes like it is going to fall out, and my window still does not work properly. Like I stated before JD Byrider takes advantage of people that have bad credit because they are made to feel, that they have no other options but to purchase a car/truck that your sales staff claim they are only approved for that one particular vehicle out of 20+ other vehicles on the lot. You have your sales staff try & sell the most expensive vehicle on the lot to individuals that cant afford them.I have already contacted *** ******* ***** ******* and all the other News investigative team members. As well as **** ************ all will receive copies of this document as well as copies of my contracts with JD Byrider.

Complaint Resolution: Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.