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Consumer Complaints

BBB Accredited Business since 03/01/2015

Jack-Son Auto Sales, Inc.

Phone: (847) 244-4411Fax: (847) 244-5784

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
03/18/2014Problems with Product / Service | Read Complaint Details
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Complaint
Purchased 2002 RAV4 from Jack-son Auto Sales, salesman **** ****** 1/18/14 for $8,524.98. Had car warmed-up before test drive so it shifted fine. 60 miles from dealer stopped shifting & wouldn't go above 10 mph. Next day and following week wouldn't shift from 3rd to 4th gear cold. Called **** ****** 1/20/2014, to let them know. He had to speak with owner and ger back to me. Called me back and stated they would find a used transmission and install it at their cost. Have not heard back. Car warmed up indicates cover up od problem.

Desired Settlement
$3000 which is cost to install a remanufactured transmission. Used transmissions not available.

Business Response
Contact Name and Title: ***** *********, GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@windycitycredit.com
Mr. ******* came to our dealership to view, inspect, and purchase this vehicle. He said from the outset he was a service writer for a ****** dealership. His experience in product knowledge and expertise in that field was evident. Mr ******* on his own behalf, test drove and inspected the vehicle before negotiating a price. He made an offer to purchase the vehicle at a discounted price, we accepted, and he signed all dealership purchase paperwork, including the FTC Buyers Guide and dealership Bill of Sale, which clearly stated the vehicle is purchased AS_IS. Mr. ******* knew the terms of which it was bought and signed all of the paperwork stating so. Mr. ******* never asked to have the vehicle inspected by an independant third party during his time here or in any of his prior correspondence with our dealership. If any potential customer ever asked to do so, we always help in the arrangements and have done so thousands of times in our fifty three years in business. Given Mr. *******'s back ground, he, I'm sure, made the decision to inspect the vehicle himself and based on his findings, he chose to complete the transaction with us. Mr. ******* was offered to get our wholesale pricing for a used transmission replacement. We have been attempting to locate one, but we are finding they are scarce as well. This complaint came as a surprise to us since we are in the process to assist Mr. *******. We reject Mr. *******'s request for us to pay for any of his repairs since it was clear he purchased the vehicle AS_IS. Copies of the signed paperwork are available for review.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, this response does not change the fact I was sold a car that did not become undriveable in a matter of months or even days after purchase. It was this way the day my daughter drove it home, and has been the same way ever since, especially when cold. This transmission problem was covered up by the fact the car was running and warmed-up when we arrived, as the salesman knew we were coming and wanted us to "get in a toasty car". This car is for my daughter who was going to use it while away at college. I am thankful it didn't break down on the way to *** ******, WI on one of the recent sub-zero days. She is now driving my wife's car.
My background as a Toyota service manager was also mentioned. One of my duties was overseeing the preparation of used cars before sale. If a problem like this would have happened the same day to one of our customers, we would have made it right, both for the customer and our reputation, regardless of state law.
Jack-son mentioned being surprised by this complaint. They shouldn't be as they have left us in limbo regarding not being able to find a used transmission (that we were supposed to pay for), and have not contacted us regarding the status of a used transmission or an alternative resolution. Their response was the first status update on finding a used transmission we've had.
Since Jack-son cannot find a used transmission, it is time for them to participate in the cost of the remanufactured transmission.
Jack-son's BBB accreditation was one the reasons we chose to do business them with them. Is this type of behavior deserving of the A+ rating displayed on their website? I hope not, and hope they can make it right.

Final Business Response
Mr *******'s response has several untruths to it. One, we never, ever, offered to find and pay for a transmission at any time. Find yes, pay for, no. We offered to locate one and get him an estimate for our wholesale cost for the unit and installation. Second the car was not warmed up for the purpose of concealing any issue, MECHANICAL OR OTHERWISE. It was pulled up to the showroom as a courtesy to the customers so they would not have to walk out on the snow and ice half way across our property for the test drive. At no time did Mr. ******* indicate to Mr. ******* myself, or anyone else at this dealership that getting him our wholesale price was an issue for him. He had the the time and opportunity to have the vehicle inspected prior to purchase, chose not to do so, and needs to accept responsibility for that. Furthermore he bought the vehicle as is, signed documentation that he understood he was buying the vehicle that way, yet he still chose to complete the transaction. The FTC Buyer Guide that Mr. ******* sign clearly states " YOU WILL PAY ALL COSTS FOR ANY REPAIRS. The dealer assumes no responsibility for any repairs regardless of any oral statements made." The "Bill Of Sale" Mr. ******* signed also clearly states, "THIS MOTOR VEHICLE IS SOLD AS IS WITH ALL FAULTS SEEN OR UNSEEN WITHOUT ANY WARRANTY, EITHER EXPRESSED OR IMPLIED. THE PURCHASER WILL BEAR ENTIRE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECTS THAT PRESENTLY EXIST OR THAT MAY OCCUR IN THE VEHICLE." The "Bill Of Sale" also states " I ACKNOWLEDGE THAT I HAVE READ THE TERMS OF THIS ORDER AND THAT I HAVE RECEIVED A COPY OF THIS ORDER AND AGREE TO IT AS PART OF THIS ORDER THE SAME AS IF IT WERE PRINTED ABOVE MY SIGNATURE."

Bottom line, we reject Mr. *******'s request. Mr. ******* needs to accept responsibility for the terms and conditions under which he purchased this vehicle and signed for. Mr. ******* has the option of using us to help locate a used wholesale priced transmission and get our wholesale pricing for installation as well. That is our offer that has been on the table this whole time.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The proposed resolution is a hollow one as Jack-son has not contacted me once regarding the status of as used transmission as they said they would. Actions speak much louder than words.
The bottom line still is the fact I was sold a car that didn't even make it home the day I bought it, with no action or effort to make things right on Jack-son's part. Again, actions speak much louder than words.
I hope at the very least my complaint is used by the BBB to inform other buyers of this dealer's practices, and that Jack-son is not deserving of the A+ rating they promote on their website, and that we used when considering where to buy a car.

04/12/2013Problems with Product / Service

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Auto Dealers - Used Cars, Motorcycles - Dealers, Auto Dealers - Custom Design & Replica, Auto Dealers - Antique & Classic

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.