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Find a Location

Luxury Car Outlet has 1 locations, listed below.

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    Business ProfileforLuxury Car Outlet

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2024

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Luxury Car Outlet is a luxury used car dealership and auto repair business. They offer Mercedes-Benz, Audi, Porches, Bentley, Land Rover and more

    Business Details

    Location of This Business
    601 W Roosevelt Rd, West Chicago, IL 60185-4812
    BBB File Opened:
    7/8/2008
    Years in Business:
    30
    Business Started:
    10/28/1993
    Business Incorporated:
    10/28/1993
    Accredited Since:
    3/1/2024
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Paul Wilczewski, Manager
    Contact Information

    Principal

    • Mr. Paul Wilczewski, Manager

    Customer Contact

    • Mr. Paul Wilczewski, Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Vehicle was purchased 1-21-2023. The dealership had knowledge I was flying in from Kansas City and taking a taxi to the dealership, and had limited time to complete the transaction. The dealership had contacted my bank to secure the amount of the check days before my arrival. When I arrived to drive the car the car drove OK for the 2-3 mile test drive, however pixels were out of the radio. After I drove the vehicle I waited inside after I signed the papers for approximately 45 minutes, which was curious to me. The temp tag had been filled out but the car disappeared to the shop. I waited patiently, then the vehicle came out. ******* the Sales Manager told me "we topped off the wiper fluid". Interestingly, about 10 miles down the road the Check Engine light came on but as I was on a schedule and I needed to get to *********. I arrived safely but on Monday the 23rd, I felt a front end alignment was necessary to get me back to ***********. The front tires were bad and I worried about safely driving in January snow in **** and ********. ******* wouldn't negotiate at the $8000 purchase price but I did ask him about the tires and he said they were good. I had the alignment done in **********. I got back to *********** and took the vehicle to a repair shop specializing in older BMWs. They did the diagnostic and gave me a list of repairs and sent pictures supporting those repair. I will forward those emails and pictures when necessary to the Arbitrator. I sent an email when I got to ****** and informed the dealership of these repairs and they sent a check for around $400, which was 10% of what needed to be done. I haven't cashed this check.This dealership advertised this vehicle to be in IMMACULATE CONDITION, I have screenshots of this and they also had the service records, which they cut the previous owner's name from. Those records stopped in 2012. So this dealership knew that the records stopped in 2012 and chose not to perform any inspection. I can add pics and mails
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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