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BBB Accredited Business since
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Chicago Cars Direct is an online car dealership. This company operates in Addison, IL, and serves the the United States nationally online as well as in-store for the western Chicago suburbs including Wood Dale, Bensenville, Bloomingdale, Glendale Heights, Glen Ellyn, Wheaton, Lombard, Villa Park, Carol Stream, Roselle, Medinah, Franklin Park, Stone Park, Northlake, Itasca, Oak Brook, Schiller Park, Handover Park, Elk Grove Village, and Schaumburg. This dealership offers new and used auto sales, online marketplaces for used and new vehicles, luxury and hybrid vehicles, auto listing services, and financial assistance.
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A BBB Accredited Business since
BBB has determined that Chicago Cars Direct, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chicago Cars Direct, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Kanter, Partner Mr. Keith Yamanaka, Partner
Auto Dealers - Used Cars Auto Dealers - Online Auto Dealers - Hybrid Vehicles Auto Dealers - Antique & Classic Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)
2300 W Windsor Ct STE B
Addison, IL 60101 (630) 889-0911 Directions
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Additional Phone Numbers
- (630) 543-6801 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/12/2016||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I was interested in driving to Chicago to look at a vehicle and asked the dealership to hold it for the following day. The sales person asked for my credit card number to hold the vehicle and it was given to them so they could send a authorization to me. After reading the authorization that said my deposit would not be refunded I called the sales person back and said I would not sign that document. A charge was made anyways and I was promised a refund for months and months. After the refund was not made I contacted our bank regarding the purchase and they said that too much time had passed *** I should file a civil complaint/lawsuit. I would simply like my $500.00 returned as their practices are deceitful, if my deposit is not returned I will file a civil lawsuit against the salesman, the manager and the corporation.
Desired Settlement: $500.00 refund
Business Response: Initial Business Response /* (1000, 5, 2014/05/27) */ Contact Name and Title: **** E. ****** Contact Phone: XXXXXXXXXX Contact Email: *******@chicagocarsdirect.com As we explained to this customer, we do not take deposits. We take down payments. Taking vehicles offline is costly and expensive unless we are sure they are sold. It is very costly to advertise, condition, photograph and prepare vehicles for sale. Taking a car offline is costly. We are very upfront with our clients as to our processes and why leaving money down is Non-Refundable. We are NEVER deceitful in any way since we are always upfront with our processes and explain this fully to our clientele. However, in order to keep this client happy, we will be refund his $500. He can reach us at XXX-XXX-XXXX. **** Chicago Cars Direct Owner/Partner XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with **** and he has given me his word a check will be mailed to me for $500.00. I will let you know when that has been received. Thank you for your assistance in this matter.