BBB Accredited Business since

CarMax Superstore-Tinley Park

Phone: (708) 444-0400 18800 S. Oak Park Ave., Tinley Park, IL 60477

Click for BBB Rating on CarMax Superstore-Tinley Park

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarMax Superstore-Tinley Park meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for CarMax Superstore-Tinley Park. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax Superstore-Tinley Park.

Additional Information

BBB file opened: January 23, 2003 Business started: 01/01/1993 Business started locally: 01/01/1993
Type of Entity


Business Management
Mr. A. J. Luckett, General Mgr. Mr. Thomas J. Folliard, President & CEO Ms. Michelle Stone, Paralegal Ms. Lisa K Van Riper, Director of Public Relations
Contact Information
Principal: Mr. A. J. Luckett, General Mgr.
Customer Contact: Ms. Lisa K Van Riper, Director of Public Relations
Number of Employees


Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)

Alternate Business Names
CarMax, Inc.

Additional Locations

  • 18800 S. Oak Park Ave.

    Tinley Park, IL 60477 (708) 444-0400


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.