This business is not BBB accredited.

CarMax Superstore-Naperville

Additional Locations

Phone: (630) 428-7500 View Additional Phone Numbers 3320 Odyssey Court, Naperville, IL 60563 http://www.carmax.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.


BBB Complaint Information

Find aggregate BBB complaint information for CarMax Superstore-Naperville. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax Superstore-Naperville.


Additional Information

BBB file opened: January 23, 2003 Business started: 01/01/1993 Business started locally: 01/01/1993
Type of Entity

Corporation

Business Management
Mr. Ron Tibbs, General Mgr. Mr. Thomas J. Folliard, President & CEO Ms. Michelle Stone, Paralegal Ms. Lisa K. Van Riper, Director of Public Relations
Contact Information
Principal: Mr. Ron Tibbs, General Mgr.
Customer Contact: Ms. Lisa K. Van Riper, Director of Public Relations
Business Category

Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)

Alternate Business Names
CarMax, Inc.
Products & Services

This company offers used vehicles and in some states new vehicles.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    12800 Tuckahoe Creek Pkwy

    Richmond, VA 23238

  • THIS LOCATION IS NOT BBB ACCREDITED

    3320 Odyssey Court

    Naperville, IL 60563 (630) 428-7500

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CarMax Superstore-Naperville
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)