This business is not BBB accredited.

CarMax, Inc.

Additional Locations

Phone: (804) 346-2277 Fax: (804) 747-9185 View Additional Phone Numbers 2000 W Frontage Rd, Glencoe, IL 60022 http://www.carmax.com


Click for BBB Rating on CarMax, Inc.

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.


BBB Complaint Information

Find aggregate BBB complaint information for CarMax, Inc.. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax, Inc..


Additional Information

BBB file opened: May 20, 1998 Business started: 01/01/1993 Business started locally: 01/01/1993
Type of Entity

Corporation

Business Management
Mr. Thomas J. Folliard, President/CEO Mr. Brian Nagel, Branch Mgr. Mr. Sean Ruiz, Manager Ms. Michelle Stone, Paralegal Ms. Lisa K. Van Riper, Dir. of Public Relations
Contact Information
Principal: Mr. Thomas J. Folliard, President/CEO
Customer Contact: Ms. Lisa K. Van Riper, Dir. of Public Relations
Business Category

Auto Dealers - Used Cars Auto & Truck Brokers Auto Dealers - New Cars Used Car Dealers (NAICS: 441120)

Alternate Business Names
CarMax Superstore-Glencoe
Products & Services

This company offers used vehicles and new vehicles in some states. This company offers used vehicles and new vehicles in some states.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 N Wolf Rd STE 8

    Hillside, IL 60162

  • THIS LOCATION IS NOT BBB ACCREDITED

    18800 Oak Park Ave

    Tinley Park, IL 60477

  • THIS LOCATION IS NOT BBB ACCREDITED

    2000 W Frontage Rd

    Glencoe, IL 60022

  • THIS LOCATION IS NOT BBB ACCREDITED

    2000 W. Frontage Rd.

    Glencoe, IL 60022

  • THIS LOCATION IS NOT BBB ACCREDITED

    250 E Golf Rd

    Schaumburg, IL 60173

  • THIS LOCATION IS NOT BBB ACCREDITED

    3320 Odyssey Ct

    Naperville, IL 60563

  • THIS LOCATION IS NOT BBB ACCREDITED

    6540 W 95th St

    Oak Lawn, IL 60453

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CarMax, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)