Text Sizesmall medium large

This business is not BBB accredited.

Car Outlet

Additional Locations

Phone: (773) 267-7800 View Additional Phone Numbers 4156 N Western Ave, Chicago, IL 60618 View Additional Email Addresses http://www.caroutlet.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Car Outlet include:

  • 36 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 26
Total Closed Complaints 36

Additional Complaint Information

A recent review of BBB complaints has delineated a pattern of consumer allegations against Car Outlet.

In their complaints, consumers allege that:

- They began having issues (oil leaks, check engine lights, water leaks, etc.) within the first 6 months of possession.

- The business would not do anything to correct the issue(s).

On August 24, 2016, Car Outlet provided the following plan of action currently in place:

Car Outlet claims that all of the cars they sell undergo a rigorous systems overhaul before being offered for sale. They further claim that this is true for a car with 12,000 or 120,000, all cars are conditioned using the same overhaul procedures.

Further, Car Outlet claims that cars sold through Car Outlet dealerships come with a 2 month, 3,000 mile warranty that covers all major power train systems, this includes engine, transmission, drive axle, battery, brakes, differential, starter, heat operation, muffler, fuel leaks and water pump in addition to other power train systems.

Car Outlet states that all the customer has to do is call the dealership where they purchased the car and bring the car in for repairs, if necessary.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Car Outlet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: June 04, 2003 Business started: 05/01/2000 Business started locally: 05/01/2000
Business Management
Mr. Andrew Deluca, Attorney Mr. Thomas Seymour
Contact Information
Principal: Mr. Andrew Deluca, Attorney
Principal: Mr. Thomas Seymour
Related Businesses
Total Finance LLC
Business Category

Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)

Products & Services

This company offers Used auto dealer


Customer Review Rating plus BBB Rating Summary

Car Outlet has received 2.78 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.