BBB Business Review

BBB Accredited Business since 05/01/2003

Car Credit Center

Phone: (773) 737-7600Fax: (773) 436-62967600 S Western Ave, ChicagoIL 60620-5818 Send email to Car Credit Center

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BBB Accreditation

A BBB Accredited Business since 05/01/2003

BBB has determined that Car Credit Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Car Credit Center's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Guarantee / Warranty Issues1
Problems with Product / Service7
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Car Credit Center

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (9)
06/23/2014Problems with Product / Service | Read Complaint Details

Refusal to turn over title to car after final payments have been made. Asking for additional $100 for GPS device that they said I removed from car which is false of course, and how was I to know there ever was a GPS device to begin with I never saw it or did they show it to me. In addition to paying 3 times what the car was worth and all the repairs I had to make onto the car is all my own fault all I want is the title. Because why would I take it out and not but it back or couldn't hey activate it and find out where it is because I don't have it, and I am not giving these people more money. I have receipt says payed in full, last payment receive and the cashed check.

Desired Settlement
The title to my car with out paying for some GPS device.

Business Response
Contact Name and Title: ****** ** **************
Contact Phone: XXX-XXX-XXXX
Contact Email: ******
I reviewed the complaint by Mr. ****** ***********'s to your office dated June 03, 2014. For the record, Mr. *********** signed a GPS/Starter Interrupter disclosure on 6/1/2011 as a condition of financing for the 2000 Hyundai (see attached). Mr. *********** acknowledged the installation of the device by signing the disclosure. Car Credit Center installed the device and tested it prior to Mr. *********** driving off the lot. Quite possibly Mr. *********** had some repairs done to the car or had an alarm system or remote starter installed and the technicians removed the device; happens all the time to no fault of our customer. No problem with releasing the title to Mr. ***********. Have him come to ******** **** @ **** ** ********* *** Chicago, IL XXXXX and we'll be glad to tender the title to him. He will need to show a government-issued ID to obtain the title from us.

Any questions, please feel free to call me.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

09/26/2014Problems with Product / Service
08/29/2014Problems with Product / Service
06/06/2014Problems with Product / Service
12/27/2013Problems with Product / Service
08/12/2013Problems with Product / Service
Page 1 of 2

Industry Comparison| Chart

Auto Dealers - Used Cars

Additional Information

BBB file opened: 01/01/1972Business started: 10/01/1968
Contact Information
Principal: Mr. Julio E. Munoz (President and COO)Mr. Edward A. Bass (Owner)Dr. James Schroeder (Owner)Mr. Paul Streicher (Owner)
Related Businesses
Overland Bond & Investment Co. - 4701 W Fullerton Ave, Chicago, IL
Business Category

Auto Dealers - Used Cars

Industry Tips

Map & Directions

Map & Directions

Address for Car Credit Center

7600 S Western Ave

Chicago, IL 60620-5818

To | From


1 Locations

  • 7600 S Western Ave 

    Chicago, IL 60620-5818Fax: (773) 436-6296

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Car Credit Center is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Auto Dealers - Used Cars


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.