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BBB Business Review

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BBB Accredited Business since

Big Discount Motors, Inc.

Phone: (708) 371-6000 14201 Cicero Ave, Crestwood, IL 60445

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Big Discount Motors is a used car dealership which sells a range of cars, trucks, and SUVs from a variety of manufacturers, years, and models, both foreign and domestic. Located in Midlothian, IL, this company serves the southern suburbs of Chicago, including Robbins, Posen, Dixmoor, Oak Forest, Crestwood, Markham, Hazel Crest, Harvey, Orland Park, Olympia Fields, Frankfort Square, Country Club Hills, Flossmoor, Homewood, Tinley Park, Blue Island, South Holland, Riverdale, Palos Heights, Palos Park, Worth, Chicago Ridge, Thornton, Matteson, Chicago Heights, Oak Lawn, Alsip, Morgan Park, Dolton, and Calumet Park. The company has over thirty years of experience in the used car industry and is a certified Carfax dealer. The company is family owned and operated and has access to over 55,000 vehicles, with the ability to obtain most cars within 24 to 48 hours after a car request. Extended warranties are available on any car in their inventory.

This company sells used cars from a variety of manufacturers, including BMW, Buick, Chrysler, Dodge, Ford, Honda, Infiniti, Isuzu, Jaguar, Kia, Mitsubishi, Nissan, Pontiac, Toyota, and Volkswagen. Cars range in price from under $2,000 to over $15,000, and range in model year from 1998 to the most recent model year. A variety of transmissions, including manual, automatic, five speed, and other rarer transmission types are available. Mileage varies from under 3,000 miles to over 100,000 miles. Financing is available through several different lending institutions depending on the credit situation of the applicant.

Visit the website for Big Discount Motors to learn more about the company, apply for credit, and browse the company's inventory of used foreign and domestic automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Big Discount Motors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Big Discount Motors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 02, 2009 Business started: 07/24/2006 in IL Business started locally: 07/24/2006 Business incorporated 07/24/2006 in IL
Type of Entity


Business Management
Mr. Mike Bustami
Contact Information
Principal: Mr. Mike Bustami
Business Category

Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)

Customer Review Rating plus BBB Rating Summary

Big Discount Motors, Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.