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BG Motorcars

Phone: (630) 820-6200 24137 W. 111th Street Unit F, Naperville, IL 60564 http://www.bgmotorcars.com


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Description



BG Motorcars is a used car dealership specializing in luxury imported cars, especially fully serviced BMW, Lexus, and Mercedes vehicles. Located in Naperville, IL, this company serves the western suburbs of Chicago, including Bolingbrook, Woodridge, Romeoville, Aurora, Montgomery, Boulder Hill, Wheaton, Winfield, West Chicago, Glen Ellyn, Downers Grove, Westmont, Lisle, Lemont, Oswego, Lombard, Villa Park, Oakbrook Terrace, Oak Brook, Plainfield, Carol Stream, Geneva, Batavia, St Charles, Sugar Grove, Yorkville, Plano, Homer Glen, Orland Park, Willowbrook, Darien, Burr Ridge, Hinsdale, Palos Hills, Worth, Crest Hill, Fairmont, Lockport, Orland Hills, Tinley Park, and Warrenville. The company has been in business since 2009 and is family owned and operated. The company ships their cars to locations across the United States for those customers who cannot visit their showroom near Chicago.

This company sells pre-owned foreign and domestic luxury vehicles from a variety of makers, especially BMW, Lexus, and Mercedes. Their inventory includes Acura, Audi, Buick, Volvo, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Honda, Jeep, Mercedes-Benz, Mercury, MINI, Nissan, Oldsmobile, Pontiac, Smart, and Toyota vehicles. Cars range in price from under $4,000 to over $11,000, depending on the make and age of the vehicle, and have mileage ranging from under 21,000 to over 100,000. Both manual and automatic transmission vehicles are available, and some cars have had only one owner. Carfax reports are available on many of their vehicles. Body types include hatchback, truck, SUV, coupe, and sedan. Financing is available to those who qualify.

Visit the website for BG Motorcars to learn more about the company, apply for financing, and browse their inventory of used luxury foreign and domestic automobiles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that BG Motorcars meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BG Motorcars include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BG Motorcars
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 2010 Business started: 10/01/2009 Business started locally: 10/01/2009
Type of Entity

Sole Proprietorship

Business Management
Mr. Norman Beg, Owner Sean Mulhern
Contact Information
Principal: Mr. Norman Beg, Owner
Business Category

Auto Dealers - Used Cars Auto Dealers - Hybrid Vehicles Used Car Dealers (NAICS: 441120)


Additional Locations

  • 24137 W. 111th Street Unit F

    Naperville, IL 60564

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a used 2002 ***** *** *** on ********* 13, 2012 from BG Motor Cars. The owner ( ***** ) was aware that the Gps navigation system was not working properly and told me ( ***** ) that it would be replaced by BG Motor Cars buying another navigation system on **** but would take sometime due to the numbers had to match the system being used. That same night on my way home the car had transmission problems. I informed BG Motor Cars the next day ( **** 14, 2012 ) about the trans problem and also informed them about a recall on this car for transmission issues. The car was fixed on this matter but the Gps was not repaired at this time. I would have to call BG Motor Cars either to remind them about the repair or to get information if they found a replacement unit. After doing some research about the Gps problem I informed BG Motor Cars that the Gps was manufactured by ****************** in ********** and that they have a service center to repair the unit that needed to be fixed. The address and the phone number was given to them so they could get more information about the repair service concerning this matter. Several weeks went by and again I would have to call to find out what are they doing to resolve this matter. ***** at this time only offered $200.00 to me to accept but the Gps unit cost at least $358.00 to be repaired plus shipping. The Gps touch screen and the player mounted underneath the passenger **** need to be removed and shipped to the service center in ************ After several attempts to talk to someone at BG Motor Cars and leaving messages no one would even bother returning my calls therefore being ignored by BG Motor Cars not to resolve the repair or replacement as promised. It's now been a year and days from the date of purchase of the car and still being ignored to fix the Gps system in the vehicle. The Gps touch screen has also the electronic controls for the temperature, fan speed, air flow direction, gps navigation map, time, fuel useage and other functions that I can't recall at this moment. Unable to use due to the fact that the screen is blacked out. Please help me to resolve this matter or let me know where I can go to get help for the Gps to get repaired or replaced by BG Motor Cars as promised in the first place. Thank You ***** fixed

Desired Settlement: Asking that BG Motor Cars be responsible in removing the Gps touch screen and player underneath the passenger seat to be sent out to the service center. ****** *********** **** ******* *** **** * ************XXXXX Tel.XXX XXX-XXXX to be repaired or replaced with a warranty and reinstalled back in the vehicle working properly.

Business Response: Initial Business Response /* (1000, 7, 2013/10/05) */ Contact Name and Title: ***** ***. Owner Contact Phone: XXXXXXXXXX Contact Email: ***********@yahoo.com Been in contact with ***** and the **** is getting fixed at the moment. I will follow up as soon as it returns from *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on BG Motorcars
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)